topic Re: Air pods4 in Broadband & Landline

Air pods4

Matthew182 — Tue, 13 Jan 2026 11:23:06 GMT

Hi i got offered a black friday deal for air pods 4 for 1 pound if i renewed my broadband with them i did so but no one seems to be able to help me so... can any one gelp me

Re: Air pods4

Matthew182 — Tue, 13 Jan 2026 11:23:47 GMT

Help not gelp lol

Re: Air pods4

Rach_H — Tue, 13 Jan 2026 14:32:13 GMT

Hi @Matthew182,

Welcome to the Community!

You should have received a code 15-30 days to your e-mail address which you then redeem by logging into the EEID your broadband is linked with and applying the code at checkout. The code can be redeemed up until 31/1/2026.

If you've not received this email then you'll need to give our team a call so they can send off a webform in order for you to be able to complete this claim.

Rach

Re: Air pods4

Matthew182 — Tue, 13 Jan 2026 14:40:00 GMT

Hi i have done all this spoken to numerous ppl had the code tried it foned ppl i am at my wits end with this one guy said i had two emails one google one gmail he said he sorted all under gmail and put through anemail to a department they wld call nothing 🙃 i need help

Re: Air pods4

Matthew182 — Tue, 13 Jan 2026 15:16:30 GMT

Hi the person that i spoke to who knows about offer was called keeron. gave him code and he said he pass it on and i get a call

[Mod edit - removed full name of Guide, please don't share staff personal details in these public forums]

Re: Air pods4

XRaySpeX — Tue, 13 Jan 2026 15:08:16 GMT

@Matthew182 : Please remove an EE staff's email addy from your post on a public site before a Mod does so. He won't thank you for any spam that results.

Re: Air pods4

Matthew182 — Tue, 13 Jan 2026 15:13:01 GMT

Dont know how to delete it so can you do it for me

Re: Air pods4

Matthew182 — Tue, 13 Jan 2026 15:14:33 GMT

Look trying to get the offer i was promised i need help from ee is there any one willing to chat to me

Re: Air pods4

Rach_H — Tue, 13 Jan 2026 15:50:13 GMT

I can understand your frustration that this wasn't handled when you reached out to the team @Matthew182 however, we do not have account access here on the Community, so can only direct you to the best place to get this resolved. I'd recommend making a complaint, and our team will get back in touch with you, in order to get this rectified.

Rach

Re: Air pods4

Matthew182 — Tue, 13 Jan 2026 16:58:15 GMT

Hi cant find where to complain this company is not user friendly theres old ppl like me who want to talk to some one

Re: Air pods4

XRaySpeX — Tue, 13 Jan 2026 17:58:12 GMT

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

Re: Air pods4

Matthew182 — Thu, 15 Jan 2026 17:24:05 GMT

Hi there ee have broken there conyract with me as i renewed my broad band i was to get airbuds 4 for 1 pound i have spoken to ppl no one i repeat seems able to help its ridiculous company this size this many ppl no one knows about air bud 4 deal is there some one who reads this can help me plzzzzzzzz

Re: Air pods4

XRaySpeX — Thu, 15 Jan 2026 17:33:54 GMT

So, @Matthew182 , what happened when you lodged a complaint?

Re: Air pods4

Matthew182 — Thu, 15 Jan 2026 17:45:15 GMT

I have called went through all the options i am getting no where i had conversations with ppl promised they help never got back to me its not what i expected from ee service making offers and i can get or redeem the offer which persuaded me to renew my contract

Re: Air pods4

XRaySpeX — Thu, 15 Jan 2026 18:15:07 GMT

Didn't you fill the complaint form out & submit it?

Re: Air pods4

Matthew182 — Thu, 15 Jan 2026 18:17:25 GMT

I cant find the complain form can you send me one plzzz

Re: Air pods4

XRaySpeX — Thu, 15 Jan 2026 18:20:29 GMT

I've already posted it here. The Complaints Form is a link in the post I told you about it.

Re: Air pods4

Matthew182 — Thu, 15 Jan 2026 18:26:43 GMT

Hi filled it in so how long will it take 🙂

Re: Air pods4

XRaySpeX — Thu, 15 Jan 2026 18:41:35 GMT

It tells you all about timescales in Complaints code of practice

Re: Air pods4

Matthew182 — Thu, 15 Jan 2026 18:44:43 GMT

Hi i am sure i filled it in before coz i am sure i was to get a reply within 7 days which did not happen