https://community.ee.co.uk/t5/Broadband-Landline/Refusing-to-pay-switch-offer/m-p/1597243#M132709 <P>Have moved from sky to EE for TV and broadband. Only done it because of the switch offer that I was offefened over the phone while getting a new phone contract.&nbsp;</P><P>Refusing to accept the wording on my final sky bill! Even tho it clearly shows I payed 293 pound! To switch. Claiming they need it wondered differently! Sky aren't going to change there wording!&nbsp;</P><P>Anyone else had this problem?? Or no how to resolve it! Wouldn't of changed without the offer. Taking the absolute mick!&nbsp;</P> Fri, 23 Jan 2026 07:06:47 GMT Brad2693 2026-01-23T07:06:47Z https://community.ee.co.uk/t5/Broadband-Landline/Refusing-to-pay-switch-offer/m-p/1597243#M132709 <P>Have moved from sky to EE for TV and broadband. Only done it because of the switch offer that I was offefened over the phone while getting a new phone contract.&nbsp;</P><P>Refusing to accept the wording on my final sky bill! Even tho it clearly shows I payed 293 pound! To switch. Claiming they need it wondered differently! Sky aren't going to change there wording!&nbsp;</P><P>Anyone else had this problem?? Or no how to resolve it! Wouldn't of changed without the offer. Taking the absolute mick!&nbsp;</P> Fri, 23 Jan 2026 07:06:47 GMT https://community.ee.co.uk/t5/Broadband-Landline/Refusing-to-pay-switch-offer/m-p/1597243#M132709 Brad2693 2026-01-23T07:06:47Z https://community.ee.co.uk/t5/Broadband-Landline/Refusing-to-pay-switch-offer/m-p/1597275#M132712 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4934507">@Brad2693</a>&nbsp;Not made easy by the switch team. I would point out the highlighted as from what they say and a sample also from a previous bill to determine WHAT was not anything extra on the claim!</P><P>The attached bill must show:</P><UL><LI>your name and address&nbsp;- this must match your EE account</LI><LI><STRONG>a breakdown of the early termination</STRONG> or one-off charges</LI></UL><P><A href="https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit" target="_blank">Switching Credit | Broadband Help | EE</A></P> Fri, 23 Jan 2026 09:59:32 GMT https://community.ee.co.uk/t5/Broadband-Landline/Refusing-to-pay-switch-offer/m-p/1597275#M132712 JimM11 2026-01-23T09:59:32Z