topic Re: Cancelled contract and payment is still taken in Broadband & Landline

Cancelled contract and payment is still taken

FrustratedEE26 — Thu, 22 Jan 2026 20:24:40 GMT

I have called to cancel a contract and EE still took the payment . Who should I contact

Re: Cancelled contract and payment is still taken

Chris_B — Thu, 22 Jan 2026 20:30:00 GMT

@FrustratedEE26 You give 30 days notice to terminate so if your bill is produced in this 30 days you’ll paid it and be refunded any over payment.

Re: Cancelled contract and payment is still taken

JimM11 — Thu, 22 Jan 2026 20:33:26 GMT

@FrustratedEE26 That will be EE Accounts, good luck doing it, and keep at it especially if you are no longer a customer, but keep your DD open for any refunds that you will need a manager to approve and apply! Once billing is in the pipeline there is no stopping it!