broadband problem

warthog — Thu, 22 Jan 2026 20:12:36 GMT

I have a broadband problem. Why do I have to talk to you via text? With all the money I'm giving you people im sure that you can afford to employ someone to answer the dam phone. I'm getting 2mb and paying for 36mb . also the mobile reception is lousy i get 1 bar reception sometimes. If I'm lucky i live in the Corvedale, SY7. Thank you

Re: broadband problem

Chris_B — Thu, 22 Jan 2026 20:24:52 GMT

@warthog So why don’t you call customer support because you can.

Re: broadband problem

XRaySpeX — Thu, 22 Jan 2026 21:24:12 GMT

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs. Also post the Home > Status page.
For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a speedtest, preferably wired using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

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