topic Re: new EE BB 1G not connecting to x2 tapo outside and side cameras in Broadband & Landline

new EE BB 1G not connecting to x2 tapo outside and side cameras

orient — Tue, 20 Jan 2026 18:30:05 GMT

Just Changed from BT fibre 500 and both outside front and side cameras were working fine. Just gone over to EE and cannot get them to connect.

My ring door bell and ring rear garden cameras work fine. One of the side cameras state something like move the camera nearer the router. When I check on my phone wifi outside at the cameras it shows a good strength signal.

Is this some configuration on the router? I can see compatible wifi feature on the router which creates a separate 2.4g network for slower devices but not sure if that is the problem/

Any advice appreciated

Re: new EE BB 1G not connecting to x2 tapo outside and side cameras

XRaySpeX — Tue, 20 Jan 2026 19:45:34 GMT

Try setting up Compatible WiFi on the router under Advanced > Wireless Settings & connect your problematic 2.4 GHz devices to that.

Re: new EE BB 1G not connecting to x2 tapo outside and side cameras

orient — Tue, 20 Jan 2026 23:34:45 GMT

Hello,.Just swtched from bt to ee, the same problem with 2 of my tapo outside cameras. The weird thing is the ring doorbell and ring floodlight rear garden camera work ok.

Really anmoying. I might go back to bt within the 14 days if i cant find a fix!

Re: new EE BB 1G not connecting to x2 tapo outside and side cameras

tnj — Wed, 21 Jan 2026 16:33:35 GMT

A Tapo camera I have will not work on the EE Pro router unless I disable UPnP on the camera (C225).

Re: new EE BB 1G not connecting to x2 tapo outside and side cameras

orient — Wed, 21 Jan 2026 21:21:58 GMT

Thanks Xray for the advice. Did exactly what you said setup the the compatibility wifi on 2.4g and worked perfectly. Thanks to anyone else that replied

Re: new EE BB 1G not connecting to x2 tapo outside and side cameras

XRaySpeX — Wed, 21 Jan 2026 22:07:45 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.