topic Re: App in Broadband & Landline

App

Lee0612 — Mon, 19 Jan 2026 00:22:54 GMT

I’m new to EE for nearly 6 months now. The reason I moved to EE was because the App that’s advertised gave me the option to pause wifi and or set schedules for my kids. Since day 1 I haven’t been able to use this feature. Many times I haven’t been in to the app and it’s says that there’s some maintenance happening, but this doesn’t seem to help with the issue I’m having. I have tried multiple things, uninstalled the app, reset router to factory but no luck at all. This was a huge benefit I believed to be getting when signing up to EE but so far, this hasn’t been the case. What can I do to get this to work as advertised? Using iPhone 16 for the app just incase it was nesassary.

Re: App

Leanne_T — Mon, 19 Jan 2026 13:29:24 GMT

Hi there @Lee0612

Thanks for coming to the community.

If you're unable to access the app at anytime and have tried these steps to get this sorted, I'd recommend reaching out to our technical team, and we can check over how things are set up at our end and make sure things are as they should be.

Thanks 🙂

Leanne.

Re: App

Lee0612 — Tue, 20 Jan 2026 11:11:16 GMT

Unfortunately the tech advise is what I have already tried. I can see from many other EE customers that they are experiencing the same issue with no solution. EE need to look into this otherwise they may start loosing customers.

Lee

[Mod edit - removed mobile number. Please don't share any personal details on these public forums]

Re: App

Leanne_T — Tue, 20 Jan 2026 16:14:32 GMT

Hi @Lee0612

Thanks for coming back to us.

If the team have been unable to resolve this when you called, you can open a complaint using the online form and one of the team will get in touch to discuss the account with you.

Leanne.