topic Re: Web pages unable to load in Broadband & Landline

Web pages unable to load

SirusMonk — Fri, 16 Jan 2026 21:25:47 GMT

Since moving from BT broadband to EE certain devices (particularly Android) have intermittently failed to connect / communicate / resolve Web addresses.

Activating cloudflare warp 1.1.1.1 fixes the issue but brings other occasional connection issues.

I can only surmise that this is either an EE DNS issue or an issue with how the router resolved Ipv6 resolutions.

Anyone else experienced this issue?

Re: Web pages unable to load

Northerner — Sat, 17 Jan 2026 05:38:55 GMT

Hi @SirusMonk

Could be anything from content lock to just random chance. Cleared site cache on your devices?

What sites are you having issues with to establish if there is any pattern.

Thanks

Re: Web pages unable to load

SirusMonk — Sat, 17 Jan 2026 16:25:18 GMT

Hi @Northerner,

It's any and most sites intermittently.

Just tried Iceland and got the usual error message, turn on Cloudflare and all fine. After research I believe it is likely to be linked to Ipv6 calls not resolving quickly enough though with the EE hub you can't turn Ipv6 off to check if this is the case.

Re: Web pages unable to load

XRaySpeX — Sat, 17 Jan 2026 17:31:51 GMT

You may turn IPv6 off from the router: Advanced > IPv6 > Config > IPv6 address allocation > Allocation mode > OFF.

Re: Web pages unable to load

SirusMonk — Sat, 17 Jan 2026 17:48:55 GMT

Thanks @XRaySpeX

Didn't realise this option actually turned it off.

So now set to off in my hub, Iceland site loaded without cloudflare active. Will see how it goes over the next few days.

Thanks

Re: Web pages unable to load

XRaySpeX — Sat, 17 Jan 2026 18:29:41 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Web pages unable to load

SirusMonk — Sun, 18 Jan 2026 01:10:02 GMT

Unfortunately, same errors occurring and even worse EE box stopped working until I changed the setting back again and restarted the hub.

So back to square ONE. Forgot to mention, turning off the WiFi on problem devices and using mobile data fixes the problem but is completely impractical as a daily solution.

Re: Web pages unable to load

SirusMonk — Sun, 18 Jan 2026 01:10:45 GMT

"EE box" is EE TV box.

Re: Web pages unable to load

Rach_H — Mon, 19 Jan 2026 13:50:45 GMT

Hi @SirusMonk,

Welcome to the Community!

I'm sorry to hear that this hasn't been resolved. I'd recommend reaching out to our team, and they will be able to take a look into what is happening, and help you to get this sorted.

Rach