topic Re: Extra charge required to improve Braodband signal in Broadband & Landline

Extra charge required to improve Braodband signal

neilcumbria — Mon, 19 Jan 2026 12:48:21 GMT

Just spoken to EE about poor signa between an EVEC wall mounted EV charger and the EVEC ap so that I can get info of the amount of new charge on the ap between minight and 7am.

Have requested an extra £12 permonth for an additional piece of equipmet to help resolve the problem that only exists in the house and in the garage. If I place my mobile next to the wall mounred EV charger then no problem but not going to do that after midnight.

Broadband signal is excellent otherwise but similar problem via Consumer Unit / Smart Meter and EON.

Can't understand how a colleague has a similar problem but got an extender from his provided FOC.

Not at all impressed with EE Technical Team........

Re: Extra charge required to improve Braodband signal

XRaySpeX — Mon, 19 Jan 2026 13:02:31 GMT

@neilcumbria : Some EE BB plans include WiFi extenders & some don't. Those that don't can buy as an extra

EE Smart WiFi and Smart WiFi Plus add-on.

What is the name of the EE BB plan you are on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: Extra charge required to improve Braodband signal

Chris_B — Mon, 19 Jan 2026 13:25:06 GMT

@neilcumbria You could just purchase a WiFi repeater yourself. Amazon,Argos,Curry’s. One off payment

Re: Extra charge required to improve Braodband signal

neilcumbria — Mon, 19 Jan 2026 13:31:15 GMT

After being told I had to purcahse a new piece of equipment from EE I will purchase something from Amazon or the like.

I still have my origianl BT Hub that extenders were supplied along with Ethernet Cable FOC but engineer was able to get ride of the Ethernet cables.

As a new customer of EE I'm distguste with their attitude.

Re: Extra charge required to improve Braodband signal

neilcumbria — Mon, 19 Jan 2026 13:35:27 GMT

As far as I am aware it's the basic broadband package using my oroginal BT Hub which operates well but not in the garage or internally when trying tro access the EVEC ap. Was ok when wall charger was installed prior to Christmans but since then no details of power used. Had a similar problem with Smart Hub and EON but enginner fixed that eventually.