topic Re: BT WholeHome compatability in Broadband & Landline

BT WholeHome compatability

NickFrost — Mon, 19 Jan 2026 13:20:05 GMT

I have fttc with Plusnet. They will soon move me over to EE, and I think that means that I will get a WiFi-6 Smart Hub Plus.

I currently run a BT WholeHome mesh system (6 discs, white). EE told me, by phone, that these will not work with the EE router.

But BT say (https://www.bt.com/help/user-guides/bt-whole-home-wi-fi/bt-whole-home-wi-fi-faqs---compatibility) "BT Whole Home Wi-Fi products are compatible with all broadband hubs and routers with an RJ45 Ethernet port."

I presume that my EE router will have an RJ45? So who is correct, EE or BT>?

Re: BT WholeHome compatability

XRaySpeX — Mon, 19 Jan 2026 13:26:42 GMT

BT! The BT Whole Home WiFi discs should work with any current EE router. It's the BT Complete WiFi discs that don't.

Re: BT WholeHome compatability

NickFrost — Mon, 19 Jan 2026 14:24:26 GMT

Sounds good. I'll let you know in a few weeks time!!!

Re: BT WholeHome compatability

JimM11 — Mon, 19 Jan 2026 18:37:40 GMT

@NickFrost Keep the Forum posted how it goes using your home Hub disk's and there has been a few post's with user's trying to use and connect to EE Router's they start off reasonable, and after a few day's become highly unstable in operation, each poster has said only going to EE Later Smart Wireless devices to match the router has worked...

Not everything is 100% Guaranteed to work with every device sure that you are aware off this fact, if not you are now!

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

You would be better with the EE Smart Hub, closer option to what you have with the Plus Net hub currently.

Re: BT WholeHome compatability

NickFrost — Tue, 20 Jan 2026 19:59:42 GMT

Thanks. Fingers crossed!

Re: BT WholeHome compatability

windydrill — Sat, 21 Feb 2026 11:11:50 GMT

I had a BT router with 6 white mesh discs. I replaced it with EE FTTH. After installation, I plugged one of the Mesh discs into the router. I didn't touch the router's settings. It all works fine, with no changes needed downstream, resetting all of the various wifi receptors.

Re: BT WholeHome compatability

NickFrost — Sat, 21 Feb 2026 12:51:15 GMT

Thanks!