topic Re: Cancel Order in Broadband & Landline

Cancel Order

nicm86 — Tue, 02 Sep 2025 12:28:24 GMT

I had a sales guy at my door on Wednesday, I think his name was Jordan. He wanted me to switch to EE broadband and TV (think he said it was Now tv). I told him I was quite happy with with my current provider and had been for a very long time. He said that the speed was better and the package price as cheaper with EE etc so I told him I would think about it. He said he would sign me up anyway to make sure I got this offer which was expiring shortly, but nothing would happen until the end of September so I could cancel it at any time before that. I have decided that I definitely do not want to switch but have not been able to contact EE on the phone despite trying many time and being on hold for long periods of time. Please cancel the switch over to EE, I can confirm I definitely do not want to switch to EE. Thanks

Re: Cancel Order

XRaySpeX — Tue, 02 Sep 2025 13:05:59 GMT

This user discussion forum can have no access to your specific account & so cannot cancel your ordered switch.. You need to raise this with CS.

Re: Cancel Order

Rach_H — Tue, 02 Sep 2025 17:13:13 GMT

Hi @nicm86,

Welcome to the Community!

We want you to get the best plan for you needs, and if that is staying with your current provider then we absolutely understand. Have you been able to reach out to your current provider and see if they are able to cancel the swith fom their side?

Rach

Re: Cancel Order

Kaelumf — Fri, 16 Jan 2026 22:25:44 GMT

Exact same thing happened to me did you manage to get it sorted ?

Re: Cancel Order

Michael_D — Sat, 17 Jan 2026 10:33:39 GMT

Hi @Kaelumf

Welcome to the community.

If you have signed up with one of our door-to-door sales team but have changed your mind, please give us a call and our customer service guides can look into the options of cancelling the order.

Michael

Re: Cancel Order

Kaelumf — Sun, 18 Jan 2026 13:11:08 GMT

I don’t have time to sit on the phone I have a lot on at the moment is there any way I can cancel it through an online chat I tried doing so on the app but it keeps timing out when I click change appointment

Re: Cancel Order

XRaySpeX — Sun, 18 Jan 2026 13:22:00 GMT

No, @Kaelumf , the only way to cancel is by phone.