topic Re: Re: Cannot block outgoing premium numbers in Broadband & Landline

Re: Cannot block outgoing premium numbers

Mrspoon1 — Sat, 17 Jan 2026 08:03:27 GMT

I’ve asked you many many times to block premium calls on my mainline phone ******.i’ve asked you block the calls you failed to do so, but you refuse to give me any refund when it’s your mistake.you failed to do so Early this morning I caught my friend with mental health issues he was the phone making the calls that were meant to be blocked. 0871220888888 my name is Ian ******. I live at the ******* I’m an old age pension and I cannot afford the Billing. I was disgusted you wouldn’t give me a refund when it’s happened twice before so can we consider only accepting in incoming calls which is a bit worrying because of my age if my mobile phone doesn’t work because the signal is so bad in my area What do you suggest

[Mod edit - removed full name, address and landline number from post. Please do not post personal details in the community]

Re: Re: Cannot block outgoing premium numbers

Michael_D — Sat, 17 Jan 2026 10:24:41 GMT

Hi @Mrspoon1

Thanks for coming to the community.

I've edited your post to remove your full name, landline number and address. Please don't post these details in the community as it available publicly for anyone to see.

If you have requested premium rate numbers to be blocked from your line, it would prevent calls to numbers starting 09, which are classed as premium rate, but non-geographic numbers starting 087 would still be available.

If you have moved to digital voice, there are some options for call barring available on our Call Barring help page, or if you prefer to speak to someone, I'd recommend calling our customer service guides, who can access your account and discuss your needs further.

Michael

Re: Re: Cannot block outgoing premium numbers

Northerner — Sat, 17 Jan 2026 11:29:31 GMT

Hi @Mrspoon1

Can you not put a pin code on your landline handset?

Thanks