topic No Broadband BH1**** in Broadband & Landline

No Broadband BH1****

JMc17 — Sat, 17 Jan 2026 09:00:45 GMT

Broadband has been out since six o'clock last night, 16th Jan, tried usual suggestions, still out this morning

[Mod edit: removed personal details]

Re: No Broadband BH1****

Northerner — Sat, 17 Jan 2026 11:27:54 GMT

Hi @JMc17

Mobile or landline.

If landline does your router have any lights showing.

Thanks

Re: No Broadband BH1****

XRaySpeX — Sat, 17 Jan 2026 16:09:49 GMT

What lights show on the router?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?