https://community.ee.co.uk/t5/Broadband-Landline/debt-summon/m-p/1595422#M132379 <P>Which model is your old router &amp; any other old kit?</P> Thu, 15 Jan 2026 13:34:32 GMT XRaySpeX 2026-01-15T13:34:32Z https://community.ee.co.uk/t5/Broadband-Landline/debt-summon/m-p/1595326#M132367 <P>IV been sent an email about a debt collector wanting £173 for EE but all my bills are up to date, I moved home back in August and when I phoned EE to switch my address over, they gave me a new broadband and cancelled my old account, they said they would send me a box to send back my old router but I never received one, so now they want the above amount, how can I rectify this?</P> Thu, 15 Jan 2026 07:49:15 GMT https://community.ee.co.uk/t5/Broadband-Landline/debt-summon/m-p/1595326#M132367 RachelRidley60 2026-01-15T07:49:15Z https://community.ee.co.uk/t5/Broadband-Landline/debt-summon/m-p/1595352#M132370 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/867786">@RachelRidley60</a>&nbsp;You should read and return the requested EE part, keep the postage returns label then call EE CS to inform them with that number, may not stop the collection process but you can ask!</P><P><A href="https://ee.co.uk/help/orders/return-and-recycle-ee-product" target="_blank">Return and recycle your EE Broadband or EE TV products | Orders And Returns Help | EE</A></P><P><A href="https://ee.co.uk/help/contact-ee" target="_blank">Contact Us | Help &amp; Support | EE</A></P> Thu, 15 Jan 2026 09:50:34 GMT https://community.ee.co.uk/t5/Broadband-Landline/debt-summon/m-p/1595352#M132370 JimM11 2026-01-15T09:50:34Z https://community.ee.co.uk/t5/Broadband-Landline/debt-summon/m-p/1595422#M132379 <P>Which model is your old router &amp; any other old kit?</P> Thu, 15 Jan 2026 13:34:32 GMT https://community.ee.co.uk/t5/Broadband-Landline/debt-summon/m-p/1595422#M132379 XRaySpeX 2026-01-15T13:34:32Z