topic Re: No Connection in Broadband & Landline

No Connection

Annoyed6543 — Thu, 15 Jan 2026 07:16:12 GMT

For the past 2 evenings we have had no broadband connection, we have no woken up on day 3 and they’ve identified a fault but estimate 5 days to fix it.
In the age of working from home, what do I do here?! My partner works from home, help chat is a 4 hour wait, I start work in 45 minutes.
We don’t have the ability to wait a week for WiFi..
This isn’t acceptable!

Re: No Connection

JimM11 — Thu, 15 Jan 2026 09:53:52 GMT

@Annoyed6543 When working from home becomes difficult, would suggest if you have a mobile signal at all you look at the backup hybrid addon feature from EE. It may take longer than the 5 day's or shorter, an Estimate is all that it is for a repair!

Re: No Connection

Leanne_T — Fri, 16 Jan 2026 12:33:35 GMT

Hi there @Annoyed6543

Thanks for coming to the community.

If you would like more information on the fault and to see if we have any updates on when we estimate this to be resolved, please give us a call and our broadband tech guides will be happy to help.

I hope the connection is restored soon for you.

Leanne.