topic Re: Over charged for broadband in Broadband & Landline

Re: Over charged for broadband

Sarah47 — Tue, 13 Jan 2026 23:21:20 GMT

I been with ee for years they missold be a new broadband package as my old one was stopping now I have had no WiFi since the 9th Jan snd it's now the 14th and they sent one engineer said was not a fault indoors it was outside and now they are sending another one today but they have tucked me around as the engineer that due will probably be a indoor one again and won't be able to do anything

Re: Re: Over charged for broadband

Sarah47 — Tue, 13 Jan 2026 23:29:42 GMT

Yes I been loyal customer till now the switched my broad band and plugged in don't work had so much bull from them no WiFi for a week sent engineer to check it was not indoor probelm now they say it must be outside engineer which I know they are gonna send wrong one it flashing Amber

Re: Re: Over charged for broadband

Linzi_H — Wed, 14 Jan 2026 09:01:46 GMT

Hi @Sarah47

I'm sorry to hear about the trouble with your broadband, and I know you'll be eager to get this all sorted out.

It sounds like you're in contact with our team, and this is definitely the best thing to do. They'll be able to help with the best next steps to get this resolved.

Linzi

Re: Re: Over charged for broadband

JimM11 — Wed, 14 Jan 2026 15:54:35 GMT

@Sarah47 If it was an EE Engineer then they can only report back to EE who organise the correct personnel for the job!