topic Re: Early renewal - broadband in Broadband & Landline

Early renewal - broadband

randomusername8 — Sat, 10 Jan 2026 10:06:17 GMT

Hi,

I received an email this week saying "Renew now and secure your price" saying that if I renewed my broadband now (currently going til 10/04/2026) then I would retain my discount. However, when I follow the links I just get the generic homepage and absolutely nowhere does it show me how to renew and get this discount. Help?

Re: Early renewal - broadband

tnj — Sat, 10 Jan 2026 11:11:39 GMT

I get the same and I am out of contract. If I log out of EE and look at the price for my 1.6G service it is £44.99 but if I log in to renew it is £64.99. I complained and was told that these offers are only available to new customers and I could leave and come back as a new customer. We have had new fibres put in our street by a load of Welsh contractors and they are not Openreach or Virgin, so hopefully one of the good alt-nets. I think it was Youfibre but I am not 100% sure and they do 1 month contracts for a lot less.

Re: Early renewal - broadband

Rach_H — Sat, 10 Jan 2026 13:35:27 GMT

Hi @randomusername8,

Welcome to the Community!

I'd recommend reaching out to our team and they will be able to take a look into your options for upgrading.

Rach

Re: Early renewal - broadband

Flamma — Wed, 14 Jan 2026 19:29:08 GMT

Me too. Over an hour trying, and failing,to find renewal in my account and then in the online chat and the answer is.. you have to phone them. Makes me wonder if I want to remain with EE at all 😡

Re: Early renewal - broadband

Rach_H — Thu, 15 Jan 2026 10:11:18 GMT

I am sorry to hear you've not been able to get this sorted when speaking with our chat team @Flamma, but if you give our team a call then they will be happy to help.

Rach

Re: Early renewal - broadband

Silasthedog — Thu, 02 Apr 2026 12:08:36 GMT

Ditto!