topic Unable to log in in Broadband & Landline

Unable to log in

Silvia24 — Fri, 09 Jan 2026 10:38:01 GMT

Ai nid help to loghin in my account

[Mod edit - Title edited, please don't share your full name on these public forums]

Re: Unable to log in

Ritu_D — Fri, 09 Jan 2026 11:13:49 GMT

Hi @Silvia24

Welcome to the community.

I would love to help you with your login query.

You can Log in to Your EE account online or you can download the app using one of the links below depending on whether you are an Android or Apple user.

EE: Mobile, broadband & tech – Apps on Google Play

‎EE: Mobile, broadband & tech App - App Store

Thanks

Ritu

Re: Unable to log in

DSK8 — Fri, 09 Jan 2026 11:27:23 GMT

Hi,

Every time I try to log in via the app or the website I get a page that says “Sorry there seems to be a problem”. On the odd occasion I actually manage to get in (like now) and I try to check my bill (because I’ve just had a text saying my bill is ready) it won’t let me view my bill.

Any ideas? I’ve shut phone down a number of times, uninstalled and reinstalled the app. Nothing works. Only two days in and not super impressed tbh!

Re: Unable to log in

Silvia24 — Fri, 09 Jan 2026 11:30:16 GMT

Hi ai nid help to conect internet

Re: Unable to log in

Ritu_D — Fri, 09 Jan 2026 11:37:44 GMT

Thanks for getting back to me so quickly @Silvia24

What happens when you try to view your bill? Do you see any error messages?

I am sorry you are experiencing these issues, I completely understand how frustrating this must be.

What is happening when you try and connect to the internet?

what is showing at the top of your phone? 4g, 5g, H+ etc?

Thanks

Ritu

Re: Unable to log in

Schockwave — Sat, 10 Jan 2026 11:00:06 GMT

@DSK8 , I would suggest ringing customer service and asking them to do an account refresh, that should then enable you to register again with the app and website.