topic Re: Upload speeds in Broadband & Landline

Upload speeds

JMW1970 — Thu, 08 Jan 2026 11:06:15 GMT

Hi all

I have FTTC whilst desperately waiting for FTTP being built in my area 'in the next 12 months'.

Over Christmas I had numerous dropouts and my line (assumedly by DLM) was restricted and I lost a lot of my down and upload speeds. There was no expalnation for the dropouts and no fault found. The download speed has recovered but my upload is stuck at 3.6, which is unusable and causing issues. I was at 6.9 for over a year and according to my VDSL stats the line is capable of 7.1. I use a Draytek Vigor 130 into an Asus router.

According to the Draytek, my far SNR is 9db, which I assume is limited my upload sync.

Can this be fixed with a line reset? EE techs on the phone state my speed is within the guarantee for my line, but as I had almost double that speed until the dropouts I would really like it back.

Thanks

Re: Upload speeds

XRaySpeX — Thu, 08 Jan 2026 13:40:00 GMT

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs. Also post the Home > Status page.
For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a speedtest, preferably wired using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Upload speeds

JMW1970 — Thu, 08 Jan 2026 13:49:49 GMT

Hi XRaySpeX

Thanks for your offer to assist.

Router stats from the Vigor:

---------------------- ATU-R Info (hw: annex A, f/w: annex A/B/C) -----------

Running Mode : 17A State : SHOWTIME

DS Actual Rate : 54997000 bps US Actual Rate : 3693000 bps

DS Attainable Rate : 64544476 bps US Attainable Rate : 7107900 bps

DS Path Mode : Fast US Path Mode : Fast

DS Interleave Depth : 1 US Interleave Depth : 1

NE Current Attenuation : 21 dB Cur SNR Margin : 4 dB

DS actual PSD : 5. 5 dB US actual PSD : 5. 7 dB

NE CRC Count : 2 FE CRC Count : 10029

NE ES Count : 1 FE ES Count : 9517

Xdsl Reset Times : 0 Xdsl Link Times : 3

ITU Version[0] : fe004452 ITU Version[1] : 41590000

VDSL Firmware Version : 05-07-06-0D-01-07 [with Vectoring support]

Power Management Mode : DSL_G997_PMS_L0

Test Mode : DISABLE

-------------------------------- ATU-C Info ---------------------------------

Far Current Attenuation : 29 dB Far SNR Margin : 9 dB

CO ITU Version[0] : b5004946 CO ITU Version[1] : 544eb206

DSLAM CHIPSET VENDOR : < IFTN >

________________________________________________________________________

I do not have a phone line so can't check the phone line stats on the BT Wholesale checker.

Speed test through ethernet connection result: https://www.thinkbroadband.com/assets/speedtest/1767880008562554855.png

Thanks again for your help

Jeff

Re: Upload speeds

XRaySpeX — Thu, 08 Jan 2026 14:18:26 GMT

Please use the Address Checker for the BT Wholesale Checker.

Re: Upload speeds

JMW1970 — Thu, 08 Jan 2026 17:46:34 GMT

Apologies XRaySpeX, here they are:

[image edited to remove top line]

Re: Upload speeds

XRaySpeX — Thu, 08 Jan 2026 14:56:14 GMT

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Reboot the router & plug it into the test socket using a DSL dangly micro-filter. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

Re: Upload speeds

JMW1970 — Thu, 08 Jan 2026 15:27:11 GMT

I have a Master Socket 5C, so have done as advised. No wires connect to back of the faceplate and there are no extensions in the house nor any phone plugged into the Master socket.

Stats after reboot with modem connected directly to the Master socket with a filter. Second one shows up time of 2 minutes. No change to sync rates.

Re: Upload speeds

JimM11 — Thu, 08 Jan 2026 15:48:24 GMT

@JMW1970 Please be careful what you post up on the Forum, displaying your address is just not good best to blank or hide the details! The speed test below is also very good and will give you a lot off detail on both the up/down speeds and what is going one with both.

https://speed.cloudflare.com/

Re: Upload speeds

JMW1970 — Thu, 08 Jan 2026 16:13:39 GMT

Hi Jim

Thanks for the tip, but I just double checked and my address is not listed on the BT check I posted. It just said ‘address’ and the town I live in.

Re: Upload speeds

Leanne_T — Thu, 08 Jan 2026 16:36:24 GMT

Hi @JMW1970

I believed a house number was showing and I removed this to be safe, if you can add this again and remove the first line above the box so no details are showing this would be great. If this was not your address details, I am sorry you can upload this again 🙂

Edit: I have added this image back now as no address details were showing and apologise for any confusion.

Leanne.

Re: Upload speeds

JMW1970 — Thu, 08 Jan 2026 17:09:56 GMT

Thanks Leanne!

Re: Upload speeds

JimM11 — Thu, 08 Jan 2026 17:32:20 GMT

@JMW1970 Do you have any idea how easy it is to find your home from the published info that is back there now, find the street cabinet and you are around 400 - 600 Metres from that!

Re: Upload speeds

JMW1970 — Thu, 08 Jan 2026 17:50:04 GMT

Leanne removed the top line. There is no identifiable address information there now.

Thanks

Re: Upload speeds

JimM11 — Thu, 08 Jan 2026 17:57:07 GMT

@JMW1970 That is because i PM'd her and she will be taking out all your other error's as well i hope!

Done as requested @Leanne_T .

Re: Upload speeds

Leanne_T — Thu, 08 Jan 2026 18:38:30 GMT

Sorry for all the confusion this evening @JMW1970 I hope that is all sorted now and if you have any concerns for any images please use the 'report post' option and one of the mod's will help you out.

If you need help with the broadband speeds, our technical support team will be happy to look into this for you if you get back in touch here.

Leanne.

Re: Upload speeds

JMW1970 — Thu, 08 Jan 2026 18:39:18 GMT

All my other errors? Sorry?

Re: Upload speeds

XRaySpeX — Thu, 08 Jan 2026 18:47:52 GMT

Yes, I was also wondering where they are. As to "other" that was hardly an error! This whole business has become a "much ado about nothing"! & now unfounded accusations are flying about!

Re: Upload speeds

JMW1970 — Thu, 08 Jan 2026 19:08:12 GMT

Yes I was wondering why I was being somewhat attacked.

If there is some nefarious criminal that can (a) find the cabinet and then (b) go in at least 9 different directions in our town to find my house from just a number, they would, at most, (c) find…me, sitting at home working.

Back to the actual question I posed @XRaySpeX , is there anything that can be done to restore my upload speed? I already spoke to EE tech support but as my speeds fall within their guarantee they said it was fine.

Thanks!

Re: Upload speeds

XRaySpeX — Thu, 08 Jan 2026 19:26:48 GMT

There is a website that can locate cabs from an exchange showing a map of streets in that neighbourhood but there must be many of your house/flat no. within 600m of your cab in a town like Ashtead. Trouble is I can't get it working at the mo' like I used to.

So much for the red herring, on your actual Q I can't see anything wrong other than highish error rates at the far end/upstream. They were obviously impervious to a resync as they only increased slightly when you moved the router to the test socket. So they must be for all time & not be too serious.

Re: Upload speeds

JMW1970 — Thu, 08 Jan 2026 19:35:39 GMT

Thanks XRaySpeX, do you think I will ever get my 6+ upload speeds back?

If not I can just sit and hope for a quick install of FTTP whilst carefully monitoring the streets for the criminal gang monitoring EE forums.