topic Re: Extremely slow broadband in Broadband & Landline

Extremely slow broadband

Ha74 — Sat, 03 Jan 2026 21:16:54 GMT

I have been using ee for a while now it wasn't as fast to begin with but recently it has gotten so slow to the point I can't watch basic things like netflix or YouTube on the TV when it's 1 room away from the box it gets slower than 1 Mbps speeds and I have tried a lot of things to fix it including going on the ee hub but still nothing fixes it and the gaming delays go up to 1118 ms which is around 11 seconds of delay

Re: Extremely slow broadband

Ha74 — Sat, 03 Jan 2026 21:19:12 GMT

It also sometimes loses internet connection but not power it happened once for 2 days until someone came to fix it and after that for a few hours only and when restarting the connection takes up to 30 mins +

Re: Extremely slow broadband

JimM11 — Sat, 03 Jan 2026 21:31:28 GMT

@Ha74 Your having a joke aren't you, 1000 ms is only 1 second!

Re: Extremely slow broadband

Ha74 — Sat, 03 Jan 2026 21:34:33 GMT

Oh that's my fault but I also do get 990 ping in games which is not ideal

Re: Extremely slow broadband

JimM11 — Sat, 03 Jan 2026 21:52:19 GMT

@Ha74 That's not so good but are you wired / wireless connected, what EE Router are you using etc, supply no information then you get stupid responses like the answer! The simple test is do something in the room where the EE Hub is, speed test there for all intense and purpose you could have a 2' thick wall between the Hub and the other room that wireless wi-fi just cannot get through, "if it's not been a great to start" with what has EE CS said about it when you called or had tested with them! EE Router from power Off to On up and connected should be NO more than around 5mins to connect and online! So 30mins is excessive!

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: Extremely slow broadband

Ha74 — Sat, 03 Jan 2026 21:51:55 GMT

Smart hub plus router it is about 25 feet away from the extender I am using with 1 very thick wall in between and then I am using Ethernet to connect to my PC bcz the cable isn't long enough for the router the speed is barely faster than in the same room as the router. The router is not under my name because of me recently moving in but ee hasn't done a speed test I'm just unsure why it was like 10 Mbps before and all of a sudden it's less than 1 Mbps and this is a long time after when it stopped working

Re: Extremely slow broadband

JimM11 — Sat, 03 Jan 2026 21:59:37 GMT

@Ha74 Ethernet connected to the Extender is that what you are saying, then you are all wireless wifi connected as far as the system is concerned! What speed and connection is the EE Router on ie is it connected to a OR Master phone socket on a copper cable? If you do not know, then use the btw site linked below, fill in the address section and that will say what is available to the address!

BT Broadband

Re: Extremely slow broadband

Ha74 — Sat, 03 Jan 2026 22:08:45 GMT

Master phone socket

Re: Extremely slow broadband

JimM11 — Sat, 03 Jan 2026 22:15:22 GMT

@Ha74 Use the link and check what to expect, you are on a copper connection so the absolute best in the OR cable world is a 80Mb/s download with a 20Mb/s upload. You could have a cable fault or anything but unless you check at the EE Router that's the place to get the best speed's for checking! The wireless extender relies an a good signal from the EE Router, if it's hanging on by a thread then speed will just not be good at it!

There is no speed test in the web interface to the EE Router, it's only available in the EE app for checking!

Re: Extremely slow broadband

Ha74 — Sat, 03 Jan 2026 22:18:08 GMT

It shows me a lot of stuff I don't understand I'm not sure what to look for and how do I check the speed on the ee app

Re: Extremely slow broadband

JimM11 — Sat, 03 Jan 2026 22:25:29 GMT

@Ha74 The first two rows are what is needed, has speed expected high low, up down the rest is all irrelevant, don't think your level on the site will allow you to capture and post, here is what mine would be for a copper connection.

VDSL Range A (Clean)

VDSL Range B (Impacted)

49.6	35	11.1	6	32.4	Unavailable	Available
49	32.4	10.9	5.8	27.4	Unavailable	Available

Re: Extremely slow broadband

Ha74 — Sat, 03 Jan 2026 22:32:35 GMT

I'm still kinda clueless is this what you mean

Re: Extremely slow broadband

JimM11 — Sat, 03 Jan 2026 23:21:13 GMT

@Ha74 The easy way for you to get this sorted, have the property owner who has the EE Broadband contract deal with all the issues. It is the responsibility for them to control it all, if it was me you would not even be allowed access to it at all!

Nothing you can do and EE will not even speak to you in the slightest!

Once your picture posting is cleared for general viewing i will take a look at it, just not instant as it has to be checked out!

Re: Extremely slow broadband

XRaySpeX — Sat, 03 Jan 2026 23:54:35 GMT

Welcome to EE's Home Broadband Forum.

You'll never get 10 Meg on that line, 5.5 Meg max.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs. Also post the Home > Status page.
For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a speedtest, preferably wired using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

Re: Extremely slow broadband

XRaySpeX — Sat, 03 Jan 2026 23:56:02 GMT

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

Re: Extremely slow broadband

JimM11 — Sun, 04 Jan 2026 00:14:43 GMT

@Ha74 If you have any form off mobile connection available to you would look at that method off Internet supply you may even have to do something like starlink satellite comms for any kind off speed, you are not going to get much on that phone line connection ever! If Full Fibre is available from any supplier at your address location that is also another option for you especially from an altnet that leaves the original connection there alone!

Re: Extremely slow broadband

XRaySpeX — Sun, 04 Jan 2026 03:26:32 GMT

Post the full table & the text below it.

As a matter of interest, what exchange are on?

You are not expected to understand fully the result from the BT Checker but just to provide it to us so we can interpret it in order to help you.

Re: Extremely slow broadband

XRaySpeX — Sun, 04 Jan 2026 10:38:25 GMT

@JimM11 wrote:
If you have any form off mobile connection available to you would look at that method off Internet supply

Unlikely as this seems to be a rural area with the OP being about at least 2 miles from the exchange, presumably at the nearest centre of population.

Re: Extremely slow broadband

JimM11 — Sun, 04 Jan 2026 10:59:51 GMT

@XRaySpeX Sorry do not see what the exchange has to do with getting a mobile broadband service!