topic Re: Illegal profiling and illegal management under contractual .Law & Consumer Law in Broadband & Landline

Illegal profiling and illegal management under contractual .Law & Consumer Law

LordMasterNGBD — Sat, 03 Jan 2026 15:58:47 GMT

I regret to post this and will remind those of the parameters deliberately removing the post and the reality requirements if Dunstone for what reason just to hide scenarios but I continue to have my services my contract my ownership and my accountability of identity fraud manipulated and blocked from being registered correctly for those that stupidly attempt to account for producing my data being me and movements around me whilst at the same time try and target me with that data accusations of criminal behaviour and inappropriate behaviour trying to cover and surround every angle possible to target made to a detrimental position. Author money basically my inheritance of birth

Engineers turned up to my property but unannounced times non-specified times by other members of staff over the phone give a whole breakdown of service that they’ve given and then learn to hold post it somewhere because it has to touch the system for record i.e. on an apparently closed for band account which isn’t and my current open broadband it should’ve been both because I requested two I’ve got two separate properties but never somewhere that’s laid forward and straight for me to check on that and the application is almost non-operational all the time to prevent me from using the security services installed

So the situation breakdown is the master router for Openreach so the connection has been installed in the wrong property upstairs upstairs then all of the connections of my contract as well as Maya relationship with EE and who I am he’s being connected to an unregistered point from AB which is a service services distribution point and B the contracted legally owned personal question and their property for services yeah my wiring connectivity you know the way to get connected is not running the principle of a to be instead it’s going in your property which is not where I live. I live at ground floor flat and then it’s coming down to me so from point of connection to the service going in someone else’s property, then finally coming into my property where it’s connected to be I’ve raised numerous reports numerous concerns to which I’m **bleep**ed off or they try and give me excuses or the last person that tried to give me an excuse. Let me send you this and let me send you that so they sent me a breakdown of what they can see on the network for connected stuff after proceeding to get me to disconnect all my devices clearly because they were scared or irritated I really wanted to cause affect and then sent me a secondary drawer of what they could say on the network but they were negligent to stay or notice that you can clearly see two connections to separate account accounts of SP network one connecting second not connecting on a moment the second account has been closed isn’t it? No on paper proof it’s still open. it’s still active I cut the fibre optic cable in to my fibre ball which means it shouldn’t connect so straight away it says SP network back up connectivity not connected but on the top one it connects straight to the hub pro

so now my concerns are you violated the contracts? You violated my privacy? Do you violated my home? You violated my reputation and the people that you are supplying my stuff which is my connection my network my business to haemorrhage mass amounts of money how are you gonna fix that? How are you gonna tell me? Oh we’re very sorry and fix it because I effectively can’t do nothing, effectively or safely under the parameters of feeling comfortable and secure to do so with such a level of compromised position this is the last time I will attempt to be heard before I have this dealt with and proceed forward because if I have to proceed forward, I will represent myself and I will show you how smart clever decent appropriately correct and incredibly astute when fundamentally it comes to licensing law and policy

Re: Illegal profiling and illegal management under contractual .Law & Consumer Law

Northerner — Sat, 03 Jan 2026 16:11:29 GMT

Hi @LordMasterNGBD

You can complain here: https://ee.co.uk/help/contact-ee/complaint

Good luck.

Thanks

Re: Illegal profiling and illegal management under contractual .Law & Consumer Law

JimM11 — Sat, 03 Jan 2026 16:28:01 GMT

@LordMasterNGBD Do a complaint your Forum posting is a waste of space and not communicating with EE!

Re: Illegal profiling and illegal management under contractual .Law & Consumer Law

XRaySpeX — Sat, 03 Jan 2026 16:31:52 GMT

@LordMasterNGBD : Incomprehensible!

Re: Illegal profiling and illegal management under contractual .Law & Consumer Law

bristolian — Sat, 03 Jan 2026 17:59:14 GMT

@XRaySpeX wrote:
@LordMasterNGBD : Incomprehensible!

At least they've used paragraphs! I've known new posters to be in a similar rant mode and not bother with any punctuation.

Re: Illegal profiling and illegal management under contractual .Law & Consumer Law

XRaySpeX — Sat, 03 Jan 2026 18:55:53 GMT

@bristolian : Very true! Their paragraphing is impeccable. Pity about the sense..

Re: Illegal profiling and illegal management under contractual .Law & Consumer Law

Chris_B — Sat, 03 Jan 2026 21:04:35 GMT

Has anyone figured what’s it’s actually about yet ? I know it’s something about broadband but that it.

Re: Illegal profiling and illegal management under contractual .Law & Consumer Law

XRaySpeX — Sat, 03 Jan 2026 21:24:24 GMT

Maybe 2 BB lines at diff locations, maybe 2 flats in same block, maybe one doesn't work & the other does as long as OP has not sawed thro' the fibre as he claims.

Resulting in a claim for Consequent Loss which, of course, EE contracts do not cover.

Well, that's my sum total take on it!

Re: Illegal profiling and illegal management under contractual .Law & Consumer Law

JimM11 — Sat, 03 Jan 2026 21:25:59 GMT

@Chris_B If he is a Scotsman like me coming out of the two day holiday hangover is a possibility and the rant is over Fibre connection and setting up i think or wishing to take on all the EE lawyers they can muster in the one room, not going to swear to that though!

Re: Illegal profiling and illegal management under contractual .Law & Consumer Law

Chris_B — Sun, 04 Jan 2026 11:23:48 GMT

@JimM11 I got lost when they had to fight the giant octopus. ( if you know you know ) haha.

Re: Illegal profiling and illegal management under contractual .Law & Consumer Law

Schockwave — Sun, 04 Jan 2026 14:52:32 GMT

I gave up reading it all, but would suggest the OP needs to speak to customer service or make a complaint via the complaint form, rather than writing here, did not quite get what was going on, but if you have fibre into your home, you should be there to make sure that it is in the right place where you want it, then the problem should not arise, in my opinion.

Re: Illegal profiling and illegal management under contractual .Law & Consumer Law

XRaySpeX — Sun, 04 Jan 2026 22:11:20 GMT

ChatGPT provides a pretty good summary of it:

Subject: Formal Complaint: Incorrect Fibre Installation, Account Mismanagement, and Data/Privacy Breach
Dear Sir or Madam,
I am submitting this email as a formal complaint regarding serious and ongoing failures in the provision of my broadband services, including incorrect installation, account mismanagement, and breaches of privacy and contract.
1. Incorrect Installation Location
The Openreach master connection and routing infrastructure for my service has been installed inside a property that I do not occupy (an upstairs flat), rather than my residence at the ground floor flat. My service is routed from another individual’s property into mine. This is wholly inappropriate and breaches installation standards, privacy expectations, and basic security principles.
2. Misrouted and Unregistered Connection
My broadband service is connected via an unregistered or incorrectly registered distribution point, rather than being directly provisioned to my legally occupied property. This has resulted in my service being dependent on infrastructure located within someone else’s home, over which I have no control or access.
3. Account and Service Irregularities
I have requested and contracted for two services for two separate properties. Despite this:
- One account is stated verbally as “closed” but remains active on network records.
- Network diagnostics show two separate service identifiers, one connecting and one intermittently disconnected.
- I physically disconnected the fibre into my ONT, yet the system still reports connectivity, indicating incorrect or misattributed provisioning.
No clear, written, or verifiable account breakdown has ever been provided to me despite repeated requests.
4. Unannounced Engineer Visits
Engineers have attended the property at unspecified and unagreed times, without proper notice or clarity on scope of work. This is unacceptable and has contributed to my lack of confidence in the safety and integrity of the service.
5. Privacy, Security, and Business Impact
Due to the above failures, my connection, data, and network traffic have been placed in a compromised position. This has:
- Prevented reliable use of security services
- Created uncertainty regarding who may have access to or visibility of my data
- Caused financial and operational disruption
Required Actions
I require the following without delay:
1. Written confirmation of exact physical installation location of my service
2. Full clarification and correction of all accounts associated with my name and properties
3. Proper reinstallation so that my service is directly connected only to my property
4. Written assurance that no third party has access to my connection or data
5. Compensation review for service disruption and contractual breaches
Please treat this matter with urgency. If it cannot be resolved promptly and transparently, I will escalate the issue through formal regulatory and legal channels.
I expect all further communication regarding this complaint to be in writing.
Yours faithfully,
[Your Full Name]
[Your Address]
[Account Numbers, if available]
[Preferred Contact Method]