topic Re: Returning broadband kit in Broadband & Landline

Returning broadband kit

DMS5 — Sat, 03 Jan 2026 12:20:26 GMT

Does anyone have the QR code or address to return the broadband kit. I keep requesting it from EE but do not provide it. They are now going to charge £85 for not returning it yet still no QR provided. Any help would be appreciated.

Re: Returning broadband kit

Chris_B — Sat, 03 Jan 2026 12:35:38 GMT

@DMS5 have you checked your spam folder? The QR code will be unique to you and you cannot use somebody else’s QR code. You can not just return the items as EE will not know who it is from. There will be codes on the address so they know it’s from you.

Re: Returning broadband kit

Northerner — Sat, 03 Jan 2026 12:42:04 GMT

Hi @DMS5

Read here: https://ee.co.uk/help/orders/return-and-recycle-ee-product

Thanks

Re: Returning broadband kit

XRaySpeX — Sat, 03 Jan 2026 12:52:12 GMT

If it's listed in following link then follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1.

When posting it, keep the proof of postage as evidence in case EE deny receiving it & make a note of its serial no.