topic Re: I have reset my Wi-Fi and now my LG Smart TV will not reconnect to the internet in Broadband & Landline

I have reset my Wi-Fi and now my LG Smart TV will not reconnect to the internet

wooliee — Fri, 02 Jan 2026 09:34:28 GMT

Yesterday, I reset my EE Smart Hub Wi-Fi and then when I checked my TV, the internet connection had gone from the TV and now it will not reconnect at all. I have tried turning both off/on and resetting the Wi-Fi again. I have tried typing the Wi-Fi password in again. I have even tried factory resetting the Smart TV but the same error message comes up and the TV will not connect to the Wi-Fi. All iphones, tablets & Xbox's have reconnected but not the TV. I feel as if I have tried everything, any ideas?

Re: I have reset my Wi-Fi and now my LG Smart TV will not reconnect to the internet

XRaySpeX — Fri, 02 Jan 2026 09:41:41 GMT

@wooliee : What lights are showing on the router?

What is the name of the EE BB plan you are on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: I have reset my Wi-Fi and now my LG Smart TV will not reconnect to the internet

wooliee — Fri, 02 Jan 2026 11:02:53 GMT

Hi @XRaySpeX thanks for the reply.

The light showing is the continuous green light as usual.

I believe its the 'Essentials: Full Fibre 500' plan. As far as I am aware we have no Wi-Fi extenders and the router from what I can make out is the EE Smart Hub Plus. Its is stationed around 6ft from the TV in question.

Re: I have reset my Wi-Fi and now my LG Smart TV will not reconnect to the internet

JimM11 — Fri, 02 Jan 2026 11:53:21 GMT

@wooliee When you say reset do you mean you just switched the hub off at the power for a couple minutes then you put it back on?

Re: I have reset my Wi-Fi and now my LG Smart TV will not reconnect to the internet

Ewan15 — Fri, 02 Jan 2026 12:01:31 GMT

@wooliee Try turning off your LG TV waiting a few minutes and turning it back on again. It should then refresh it's ip address

Re: I have reset my Wi-Fi and now my LG Smart TV will not reconnect to the internet

wooliee — Fri, 02 Jan 2026 12:03:49 GMT

Hi @JimM11 , Thanks for the reply.

I pressed this button - red circle

Re: I have reset my Wi-Fi and now my LG Smart TV will not reconnect to the internet

wooliee — Fri, 02 Jan 2026 12:05:05 GMT

Hi @Ewan15 - Thanks for your reply.

We did try this yesterday evening, I will try again today.

Re: I have reset my Wi-Fi and now my LG Smart TV will not reconnect to the internet

Ewan15 — Fri, 02 Jan 2026 12:55:26 GMT

@wooliee If this still fails go to settings on you LG TV and file the Network settings and check your WIFI settings have not cleared. If they have re-enter them and you should be OK

Re: I have reset my Wi-Fi and now my LG Smart TV will not reconnect to the internet

JimM11 — Fri, 02 Jan 2026 13:36:21 GMT

@wooliee You may just now have to setup the compatible network since you reset the EE Smarthub+ that way if you still cannot get the TV to connect on the wireless wifi ssid anymore! See the link below for doing so!

Set up and use Compatible WiFi | Broadband Help | EE

Re: I have reset my Wi-Fi and now my LG Smart TV will not reconnect to the internet

wooliee — Fri, 02 Jan 2026 13:48:58 GMT

Hi @JimM11 - Many thanks for your help, I will give this a go via the link later on today. I will update on whether its a success.

Re: I have reset my Wi-Fi and now my LG Smart TV will not reconnect to the internet

wooliee — Fri, 02 Jan 2026 18:37:38 GMT

Hi @JimM11 downloaded the compatible WiFi and connected the TV to that network. All seems to be working now. Thanks for your advice.

Re: I have reset my Wi-Fi and now my LG Smart TV will not reconnect to the internet

JimM11 — Fri, 02 Jan 2026 19:45:16 GMT

@wooliee Glad you got it all going, you should be good to go now and i think but not going to swear by it, the Full Factory reset with that little button will now leave the Compatible network up and running should you ever do it again.....

I just don't believe in the Factory Reset as a get out off jail, but for sure it is more and more needed with an EE Router!