topic Not received upto £300 switch money back. in Broadband & Landline

Not received upto £300 switch money back.

markoliver_76 — Fri, 02 Jan 2026 12:17:07 GMT

I paid vodafone my last bill which included early termination charges and I've sent my order number and proof of payment to ee email and I've received no acknowledgement back

Can any ee staff members help me with this

Many thanks.

Re: Not received upto £300 switch money back.

Northerner — Fri, 02 Jan 2026 12:41:09 GMT

Hi @markoliver_76

You'll need to speak to EE CS on 150 about this question, there is customer account access on these forums.

Thanks

Re: Not received upto £300 switch money back.

JimM11 — Fri, 02 Jan 2026 13:12:17 GMT

@markoliver_76 Everything is detailed from below, and you need to call EE CS for anything regarding issues to it!

Switching Credit | Broadband Help | EE

Re: Not received upto £300 switch money back.

PheonixTori — Fri, 02 Jan 2026 21:44:37 GMT

You dont recieve a £300 lump sum. It is credited to your account.

Re: Not received upto £300 switch money back.

JimM11 — Fri, 02 Jan 2026 21:49:03 GMT

@PheonixTori You only receive back what it is you have to pay to exit the old ISP final payment and up to the max of £300 as a credit to the account or if agreed with EE accounts paid back as a direct payment, some have had that and some have not all has to be setup beforehand with EE!

Re: Not received upto £300 switch money back.

XRaySpeX — Fri, 02 Jan 2026 23:27:16 GMT

@JimM11 wrote:
if agreed with EE accounts paid back as a direct payment, some have had that and some have not all has to be setup beforehand with EE!

No, it hasn't! It has to be requested with CS after it has been credited to your EE a/c, just like any other a/c credit.