topic Re: Opening Hours in Broadband & Landline

Opening Hours

AGB657 — Thu, 01 Jan 2026 09:28:14 GMT

Does anyone know if Billing is open at all today Please ( new years day)

Re: Opening Hours

Michael_D — Thu, 01 Jan 2026 10:50:36 GMT

Hi @AGB657

Happy New Year.

Our billing guides are available to call today until 4pm.

Michael

Re: Opening Hours

AGB657 — Thu, 01 Jan 2026 11:30:40 GMT

I have been ringing since 8 this morning it just tells me to ring back during normal office hours

Re: Opening Hours

Michael_D — Thu, 01 Jan 2026 11:33:20 GMT

The teams only opened at 10am, so you should be able to get through now @AGB657.

Some departments will be closed today, but if you are choosing the billing option, the team will be available.

Michael

Re: Opening Hours

AGB657 — Thu, 01 Jan 2026 11:37:43 GMT

not a chance it just tells me to ring back during normal office hours . i cant pay my bill because for 2 years now i have been unable to add the home broadband to my online account so every month i have to ring and pay it over the phone. i missed it this month and now im cut off and cant get an answer on 150 to pay it.

Re: Opening Hours

Michael_D — Thu, 01 Jan 2026 11:41:00 GMT

If you are cut off now, it may be that it is trying to direct you to our collections guides, but they aren't available today for broadband accounts @AGB657.

Are you able to choose another option such as discussing your bill?

Michael

Re: Opening Hours

AGB657 — Thu, 01 Jan 2026 11:44:13 GMT

y options other than option 1 for mobile phones or option 2 for home broadband then it rings once and a recorded message comes on to tell me that due to the festive season the hours have changed and to call back during normal office hours

Re: Opening Hours

Michael_D — Thu, 01 Jan 2026 11:48:44 GMT

As I mentioned above, it sounds like it would be trying to automatically pass you to our collections team, who are closed.

If you have a mobile plan as well, you could try to go through that option and they can transfer you to billing.

If not, you can try to call from another phone and if that still doesn't work, you would need to call tomorrow.

Michael

Re: Opening Hours

Northerner — Thu, 01 Jan 2026 11:48:50 GMT

Hi @AGB657

There are many ways to pay your bill. Read here: https://ee.co.uk/help/billing-payments/payment-methods/pay-your-mobile-or-broadband-bill

Thanks

Re: Opening Hours

AGB657 — Thu, 01 Jan 2026 12:13:43 GMT

Yes most of those are for phones unfortunately i cant use the website or the app because for two years ive never been able to add the home broadband to my APP or the online account. I tried going to phone and see if i could transfer but it just tells me i have no outstanding phone bill same with pay by text. Looks like i will just have to wait until tomorrow.

Re: Opening Hours

Michael_D — Thu, 01 Jan 2026 12:16:53 GMT

When you do speak to them, I would mention the online account again @AGB657.

It is something our tech guides can look into, and if they aren't able to get it resolved, they will be able to open a ticket to help to get it working for you.

Michael

Re: Opening Hours

AGB657 — Thu, 01 Jan 2026 12:27:09 GMT

Yes i ask them about it every month! thanks for the help

Re: Opening Hours

XRaySpeX — Thu, 01 Jan 2026 12:45:32 GMT

@AGB657 : Try calling EE CS on the Freephone no.(Opt 1) in my sig. It should be open.

Re: Opening Hours

XRaySpeX — Thu, 01 Jan 2026 12:49:24 GMT

@AGB657 :

You may pay your BB bill by internet or telephone banking

To pay your bill by internet or telephone banking, you'll need:

EE bank account: 31012304
EE sort code: 40-02-50
Payment reference: your EE account number
Please allow at least five working days for your payment to reach EE.

See Change how you pay for your EE Broadband