topic Re: New Broadband 7 hub - orange light (not flashing) in Broadband & Landline

New Broadband 7 hub - orange light (not flashing)

Alchemy1 — Wed, 31 Dec 2025 17:24:28 GMT

Hello there. I have a new hub and installation date and all is valid and current. The hub and the connections are in the right place and I have switched things on and off and all the suggestions for x amount of times (before anyone says that). The orange light stays on without flashing.
The SMS service has been no help and sending me round in circles. What do I do?

Re: New Broadband 7 hub - orange light (not flashing)

XRaySpeX — Wed, 31 Dec 2025 17:36:55 GMT

Eh, you have an installation date but has it passed & been installed? You won't get a BB connection until then.

Re: New Broadband 7 hub - orange light (not flashing)

bobpullen — Wed, 31 Dec 2025 17:38:57 GMT

So to be clear - your installation date has passed/the install completed - correct? A steady orange light is indicative of an authentication problem out on the network so may well need support from the helpdesk 😕

Sorry to ask but have you aslo tried powering the Openreach ONT off for an hour or two as well as rebooting the EE hub?

Re: New Broadband 7 hub - orange light (not flashing)

Alchemy1 — Wed, 31 Dec 2025 17:56:42 GMT

Cool story Bro

Re: New Broadband 7 hub - orange light (not flashing)

Alchemy1 — Wed, 31 Dec 2025 17:58:46 GMT

The help desk is telling me the same thing. Thanks tho