topic Re: Want to do with surplus router? in Broadband & Landline

Want to do with surplus router?

HellieB — Mon, 29 Dec 2025 11:33:58 GMT

When my broadband was installed a few weeks ago I was given two routers (hubs?) and I only need one. Can I return the additional one nd if so, where?

thanks!

Re: Want to do with surplus router?

JimM11 — Mon, 29 Dec 2025 12:21:51 GMT

@HellieB Are you sure that you were given two Routers, and not one router and the other a smart wireless extender?

On the packaging boxes there will be model numbers if you care to look and post those back!

If you need to return anything just go to the help and type in returns and follow, but keep a note off any serial numbers, receipts off posting and put a note in with all your details regarding the unexpected return to EE!

Re: Want to do with surplus router?

HellieB — Mon, 29 Dec 2025 13:22:34 GMT

Many thanks JimM11 - I think it’s an extended, completely unnecessary in my small living space. I’ll return as advised 🙂

Re: Want to do with surplus router?

JimM11 — Mon, 29 Dec 2025 13:55:33 GMT

@HellieB Personally you are best to keep it, put it somewhere safe until you either give EE up and then requested to return both the items, the other way you are going to have to rely on EE getting it right, to much off a gamble for that to happen!

Re: Want to do with surplus router?

HellieB — Mon, 29 Dec 2025 14:21:45 GMT

Noted!