topic Re: Broadband Router not connecting - constantly flashing orange! in Broadband & Landline

Broadband Router not connecting - constantly flashing orange!

Stev25 — Tue, 21 Jan 2025 14:34:45 GMT

I'm writing this today as I've been without broadband now for nearly 3 weeks. To date I have been sent a total of 3 routers and they all do the same thing... Nothing. I've also had 2 engineers out and there's nothing wrong internally or externally with the network. The second engineer told us that there is a problem with the routers that ee have right now. After our original router had an update at 4am - the connection was lost and no replacement can connect. The advisor also said that an internal email has gone around EE to say about this, but they keep sending out dodgy routers to fix the problem.. I'm at my wits end - we've had no Internet for nearly 3 weeks.. Anyone else have this problem?

Re: Broadband Router not connecting - constantly flashing orange!

Ewan15 — Tue, 21 Jan 2025 15:24:29 GMT

@Stev25 Could you let me know what router you have and what firmware version it has?

Go to http://192.168.1.254/ and look at the status page.

Don't believe that the routers are dodgy, however there may be a faulty firmware update.

Are you on FTTP if so you will have an ONT where the fibre cable enters, with a network cable plugged into it connected to your router. Do you have three green lights on the ONT?

Re: Broadband Router not connecting - constantly flashing orange!

Stev25 — Tue, 21 Jan 2025 15:38:27 GMT

3 green lights on the box on the wall for the fibre.

I'm at work at the moment, but we're on 500mb full fibre with the big black router..

I'll check the address from the link in your post when I get home..

Re: Broadband Router not connecting - constantly flashing orange!

Stev25 — Tue, 21 Jan 2025 18:42:33 GMT

@Ewan15 I've got home and restarted the router, still orange flashing light. I've taken a screenshot of the box info for you..

Re: Broadband Router not connecting - constantly flashing orange!

XRaySpeX — Tue, 21 Jan 2025 18:50:46 GMT

You were asked for the initial Status page not the Tech Log. The former reports the status of the BB connection the latter only facts about the router.

Re: Broadband Router not connecting - constantly flashing orange!

Stev25 — Tue, 21 Jan 2025 18:55:53 GMT

@Ewan15 @XRaySpeX

Re: Broadband Router not connecting - constantly flashing orange!

XRaySpeX — Tue, 21 Jan 2025 19:11:09 GMT

I'm surprised not to see a WAN Link Speed entry.

On FTTP a disconnected SH+'s Status should look like:

Re: Broadband Router not connecting - constantly flashing orange!

JimM11 — Tue, 21 Jan 2025 20:56:28 GMT

@Stev25 ? do you have a laptop or pc with a ethernet network nic, a cable that can reach from either to laptop or pc and connect to the ONT.

Re: Broadband Router not connecting - constantly flashing orange!

Stev25 — Tue, 21 Jan 2025 21:41:18 GMT

@JimM11 sorry, no - my laptop doesn't have an ethernet port.

Re: Broadband Router not connecting - constantly flashing orange!

JimM11 — Tue, 21 Jan 2025 21:44:04 GMT

@Stev25 No problem without that aid there is no way to check ont onward to ee connection.

Re: Broadband Router not connecting - constantly flashing orange!

JimM11 — Tue, 21 Jan 2025 22:10:43 GMT

@Stev25 With the OR engineer visit's have you been there when they checked and tested the ONT fibre connection? Have they ever changed out the ONT or is it still the same one that has always been installed.? With all the routers you have been sent and multiple Ethernet connecting cables never got past the orange flasher i take it?

Re: Broadband Router not connecting - constantly flashing orange!

XRaySpeX — Tue, 21 Jan 2025 22:24:53 GMT

@JimM11 : There are USB to Ethernet connectors. I've seen 1 on here today rated at 2.5 Gig.

Re: Broadband Router not connecting - constantly flashing orange!

JimM11 — Wed, 22 Jan 2025 07:36:37 GMT

@Stev25 On your mobile one that EE knows about then text HELP to 66033, this will start of the test to check your router and the network from EE end. Better to do so when they are open and you are at home to deal with it. Keep the router plugged in and on your flashing orange light, and expect text back, respond to those request's.

Re: Broadband Router not connecting - constantly flashing orange!

Stev25 — Wed, 22 Jan 2025 08:39:56 GMT

@JimM11 when the OR engineer came out I was at work, but I was able to speak with him whilst he was there.. He said he had his own router to check the fibre connection and it connected straight away - he told us it was a problem with the routers that EE are sending out?

Re: Broadband Router not connecting - constantly flashing orange!

XRaySpeX — Wed, 22 Jan 2025 08:43:23 GMT

Easy to say, hard to justify!

Re: Broadband Router not connecting - constantly flashing orange!

JimM11 — Wed, 22 Jan 2025 08:56:07 GMT

@Stev25 You have two choices. Do the help as on the post and as advised you are better to be home, or keep getting EE to send router after router after router, until you get one that works!

Sorry three choices, if you think and believe that all the EE routers are bad, purchase your own third party router and go with that it is another option.

Re: Broadband Router not connecting - constantly flashing orange!

Stev25 — Wed, 22 Jan 2025 09:27:42 GMT

@JimM11 Tried that response last night with a EE Manager on the phone for over an hour, he's now sending out another box in the interim and I'm getting another phone call from tonight from someone who is a technical specialist with OR - I also have a specialist OR engineer coming out on Monday to inspect everything at home..

Fingers Crossed.

Re: Broadband Router not connecting - constantly flashing orange!

JimM11 — Wed, 22 Jan 2025 09:30:25 GMT

@Stev25 All you can do, leave it in the hands of the team.

Re: Broadband Router not connecting - constantly flashing orange!

Jedi83 — Thu, 25 Dec 2025 21:33:24 GMT

Router went down Saturday just before Christmas,they sent a new one out and it just flashes orange. No internet over Christmas and my son is diabetic and his pump sends updates to the hospital constantly to keep an eye out incase of hypo or hyper sugars! I understand it's Christmas but four teenagers in the house at Christmas and medical needs not taken care of is very stressful.

Re: Broadband Router not connecting - constantly flashing orange!

XRaySpeX — Thu, 25 Dec 2025 21:36:46 GMT

@Jedi83 : What is the name of the EE BB plan you are on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?