topic Re: EE has faults all the time - I've open 4, EE closes them, & the fault not fixed in Broadband & Landline

EE has faults all the time - I've open 4, EE closes them, & the fault not fixed

KateRoss — Fri, 26 Dec 2025 10:50:49 GMT

I was told to switch from BT to EE because of some merger. I pay for the top line broadband because I work from home and stream music and tv. I have had nothing but faults since they came. I have had dozens of engineers in the flat, outside the flat (none of them take their shoes off), checking the same thing (they clearly have no CRM system), asking the same questions, and fixing nothing. The service cuts on and off several times a day. This interrupts tv, films, music and business meetings. This is unacceptable. What's more, EE say they will deduct from my bill when I have no service but my bill is always the same: £48 per month. THIS HAS TO STOP. What if I cut off my payments as much as your broadband gets cut off? Now I can't even find where to cancel this horrible so-called service. Fix this problem people - the last engineer said to get a new router...so send one!!!! Why didn't he order one? Why can't they fix this...all the wires are perfect in the house. It's the service that is rubbish. I've had it.

Re: EE has faults all the time - I've open 4, EE closes them, & the fault not fixed

XRaySpeX — Fri, 26 Dec 2025 10:54:53 GMT

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

Re: EE has faults all the time - I've open 4, EE closes them, & the fault not fixed

JimM11 — Fri, 26 Dec 2025 11:03:29 GMT

@KateRoss You have to take care off all request's, the Engineer gave advice to you that is all! Call EE CS and have them deal with the request and everything should be logged on your account notes for them to look at as well as the Engineer reports from there findings!

As for the rest, if they have no protective footwear with them then just refuse entry to the home! You may also be better to look at a Business Line from EE, but it will cost way more than you are currently paying! Working from home gives you no additional support on a domestic supplied service!

If you wish to cancel then you need to call EE direct or OTS to another supplier, in contract you also have to pay upfront the cancellation fee's that EE will apply!

How Do I Cancel My Broadband or TV Plan? | Profile Help | EE

Re: EE has faults all the time - I've open 4, EE closes them, & the fault not fixed

Vulcaniser99 — Fri, 26 Dec 2025 19:36:13 GMT

i feel your pain/ the only thing i would suggest is keep calling them to the point that they will sort something out

Re: EE has faults all the time - I've open 4, EE closes them, & the fault not fixed

JimM11 — Fri, 26 Dec 2025 19:39:31 GMT

@Vulcaniser99 They may also tell the poster to get lost nothing else they care to do about it!

Re: EE has faults all the time - I've open 4, EE closes them, & the fault not fixed

XRaySpeX — Fri, 26 Dec 2025 19:58:43 GMT

@KateRoss wrote:
Now I can't even find where to cancel this horrible so-called service.

To cancel your EE BB & Home Phone either:

If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 1) in my sig. and give 30 days notice OR
If you want to migrate your BB to another ISP you apply to them directly & they'll take care of everything bar your final EE bill.