topic Re: EE Broadband down in Broadband & Landline

EE Broadband down

Pherno — Thu, 25 Dec 2025 21:41:03 GMT

All my devices are connected but my PC has lost connection I've done everything such as flushing DNS server and changing wires.

It was working early today but still no luck

Hard wired

Re: EE Broadband down

XRaySpeX — Thu, 25 Dec 2025 21:45:42 GMT

What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: EE Broadband down

Pherno — Thu, 25 Dec 2025 21:47:36 GMT

Check your service area is down on the App and website. It's Liverpool/ Wirral I am from

Re: EE Broadband down

Pherno — Thu, 25 Dec 2025 21:47:56 GMT

Check your service area is down on the App and website. It's Liverpool/ Wirral I am from

Re: EE Broadband down

Pherno — Thu, 25 Dec 2025 21:48:59 GMT

It's just the normal blue light

Re: EE Broadband down

XRaySpeX — Thu, 25 Dec 2025 21:50:20 GMT

Not flashing?

Re: EE Broadband down

Pherno — Thu, 25 Dec 2025 21:50:50 GMT

Not flashing

Re: EE Broadband down

Michael_D — Fri, 26 Dec 2025 10:14:17 GMT

Hi @Pherno

If you are still seeing the same thing happening to your PC this morning, please try to restart the router and the PC.

If all of the other devices are connecting fine, it is worth reaching our to our tech guides so they can look into this further for you.

Michael