topic Re: No internet in Broadband & Landline

No internet

Mohammedsami84 — Thu, 25 Dec 2025 10:19:30 GMT

Hi everyone,

i wake up this morning and I have no broadband internet network. Anyone has similar issue?

Re: No internet

Northerner — Thu, 25 Dec 2025 10:30:21 GMT

Hi @Mohammedsami84

Tried restarting your router.

Thanks

Re: No internet

Mohammedsami84 — Thu, 25 Dec 2025 10:50:05 GMT

I did many time from my phone and from the router. Nothing change and the green light keep blinking!

Re: No internet

Northerner — Thu, 25 Dec 2025 10:52:17 GMT

Hi @Mohammedsami84

Which router do you have.

Thanks

Re: No internet

Mohammedsami84 — Thu, 25 Dec 2025 10:56:05 GMT

Re: No internet

Peter_W — Thu, 25 Dec 2025 12:46:27 GMT

Good morning @Mohammedsami84.

A flashing Aqua light usually means your Router is having trouble receiving a broadband connection

As a first port of call, I'd recommend checking the cables are all secure, which you can find the instructions for here:

Smart Router lights | Broadband Help

If that still doesn't make any improvements, you can find the option to run a check on your line, along with a few other troubleshooting steps, at the bottom of the page.

Peter

Re: No internet

XRaySpeX — Thu, 25 Dec 2025 13:25:34 GMT

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed?