topic Re: Contact email on my account in Broadband & Landline

Contact email on my account

GC_Wood — Tue, 23 Dec 2025 23:22:17 GMT

I have recently changed the contact email on my EE broadband account by logging in to my EE ID and amending the contact and login addresses.

Both of these changes were confirmed to me by email, and when I log in with the updated address and check my contact email, it shows the new address.

However, EE is still emailing me at the original address. It seems that the old address is persisting somewhere in EE's systems.

How can I get this resolved so that my old email address is removed from my account and fully replaced with the new one?

Re: Contact email on my account

JimM11 — Tue, 23 Dec 2025 23:51:59 GMT

@GC_Wood Call EE CS and ask them why, or how long it takes to filter through all the systems!

Re: Contact email on my account

GC_Wood — Wed, 24 Dec 2025 00:30:44 GMT

Thanks @JimM11. I'll try that if I have to, although I'm not confident the answer to this question will be in the call centre scripts, so I was rather hoping that an EE membere of staff here might be able to escalate to EE's Data Integrity team to get the issue resolved...

Re: Contact email on my account

XRaySpeX — Wed, 24 Dec 2025 00:56:56 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: Contact email on my account

GC_Wood — Wed, 24 Dec 2025 00:57:39 GMT

God help me, then!

Re: Contact email on my account

XRaySpeX — Wed, 24 Dec 2025 01:01:25 GMT

Might not be necessary. Spoke to them recently. Wasn't scripted after the security intro & dealt with my issue specifically & directly.