topic Re: Wi-Fi/Broadband not connecting. in Broadband & Landline https://community.ee.co.uk/t5/Broadband-Landline/Wi-Fi-Broadband-not-connecting/m-p/1591029#M131488 <P>Which is it, the BB or the WiFi?</P><P>What lights show on the router?</P><P><SPAN>If it is a neighbourhood issue, you could consult&nbsp;</SPAN><A class="" href="https://ee.co.uk/help/service-status" target="_blank" rel="noopener noreferrer">Check service in your area</A><SPAN>&nbsp;&nbsp;to see if any faults are being attended to in your local area.</SPAN></P><P><SPAN>Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line &amp; see what needs doing.</SPAN></P><P><SPAN>What is the name of the EE BB plan are you on including its speed? Which EE router &amp; WiFi extenders, if any, do you have (read label or post a pix)?</SPAN></P> Tue, 23 Dec 2025 18:46:15 GMT XRaySpeX 2025-12-23T18:46:15Z Wi-Fi/Broadband not connecting. https://community.ee.co.uk/t5/Broadband-Landline/Wi-Fi-Broadband-not-connecting/m-p/1591027#M131487 <P>Hi, for some reason my Broadband /WiFi isn't connecting&nbsp;</P><P>&nbsp;</P> Tue, 23 Dec 2025 18:30:16 GMT https://community.ee.co.uk/t5/Broadband-Landline/Wi-Fi-Broadband-not-connecting/m-p/1591027#M131487 Mark1701A 2025-12-23T18:30:16Z Re: Wi-Fi/Broadband not connecting. https://community.ee.co.uk/t5/Broadband-Landline/Wi-Fi-Broadband-not-connecting/m-p/1591029#M131488 <P>Which is it, the BB or the WiFi?</P><P>What lights show on the router?</P><P><SPAN>If it is a neighbourhood issue, you could consult&nbsp;</SPAN><A class="" href="https://ee.co.uk/help/service-status" target="_blank" rel="noopener noreferrer">Check service in your area</A><SPAN>&nbsp;&nbsp;to see if any faults are being attended to in your local area.</SPAN></P><P><SPAN>Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line &amp; see what needs doing.</SPAN></P><P><SPAN>What is the name of the EE BB plan are you on including its speed? Which EE router &amp; WiFi extenders, if any, do you have (read label or post a pix)?</SPAN></P> Tue, 23 Dec 2025 18:46:15 GMT https://community.ee.co.uk/t5/Broadband-Landline/Wi-Fi-Broadband-not-connecting/m-p/1591029#M131488 XRaySpeX 2025-12-23T18:46:15Z