topic Re: SWITCHON in Broadband & Landline

SWITCHON

Jonesy75 — Sun, 21 Dec 2025 00:46:42 GMT

Please switch my broadband on, you've cut it off at almost midnight on a Saturday so I can't even properly contact you to push a button

Re: SWITCHON

Schockwave — Sun, 21 Dec 2025 01:12:17 GMT

Hello @Jonesy75 ,

Welcome to the community,

Have you tried rebooting your router? EE would not have just cut you off, what makes you think that?

This is not customer service but a public forum with no account access and we have no idea who you are..

Re: SWITCHON

XRaySpeX — Sun, 21 Dec 2025 01:44:37 GMT

What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?