topic Cancellation fee for previous subscription in Broadband & Landline

Cancellation fee for previous subscription

Markw73 — Sat, 20 Dec 2025 18:20:09 GMT

I have emailed the switch team more than once to arrange for my cancellation fee to be credited to my de account

the team have failed to respond to any of my emails so I feel the £265 bill I have had to pay to sky for cancelling my broadband is not going to be paid to me

Re: Cancellation fee for previous subscription

JimM11 — Sat, 20 Dec 2025 18:33:45 GMT

@Markw73 As long as you have complied with everything that was requested and e-mailed all the documents required, then raise a complaint is the next step!

Switching Credit | Broadband Help | EE

Make a Complaint | Contact Us | EE

Re: Cancellation fee for previous subscription

XRaySpeX — Sat, 20 Dec 2025 19:17:36 GMT

See if it appears in your next bill before making a complaint.

Re: Cancellation fee for previous subscription

Christopher_G — Sun, 21 Dec 2025 10:42:46 GMT

Hi @Markw73

Welcome to the community.

I'm sorry to hear that you haven't had that credit yet. I see you've been given some great advice here already. If the credit isn't on the next bill, I recommend following the advice from @JimM11 and @XRaySpeX and fill in our complaints form, so that it can be looked into further.

Hope you get sorted.

Chris