topic Re: Can I continue to use my Smart Hub Pro if I switch back to BT? in Broadband & Landline

Can I continue to use my Smart Hub Pro if I switch back to BT?

Ewan15 — Fri, 19 Dec 2025 09:57:54 GMT

I am thinking of switching back to BT and own a grey market Smart Hub Pro.

I know it will continue to work with a BT connection, however will my EE TV package continue to work with it?

BT TV may not work as I am led to believe that BT TV/IPTV, is locked to BT’s own hubs, however the BT switch software just inherits my existing EE TV package.

As EE is part of BT presumably the early exit fee will be waived

Re: Can I continue to use my Smart Hub Pro if I switch back to BT?

XRaySpeX — Fri, 19 Dec 2025 10:06:48 GMT

Too many assumptions:

Doubt BT will allow you to switch back.
Even if you could, you would be liable to EE exit fees.
You would need to return your EE kit.

Re: Can I continue to use my Smart Hub Pro if I switch back to BT?

Ewan15 — Fri, 19 Dec 2025 10:20:29 GMT

@XRaySpeX Please read the question. I would not have posted if it was not possible

Re: Can I continue to use my Smart Hub Pro if I switch back to BT?

JimM11 — Fri, 19 Dec 2025 10:52:36 GMT

@Ewan15 Think you will have an issue on the BT/EE Tv side for sure! As for the fee's who knows that, neighbour across from me had all the BT/EE move disconnect move reconnect, at one point had six BT/EE mixture off hubs all sent, told him get back onto BT Guide and have them sort it all out as he was and now STILL is a BT customer, that is what it all took, so now on a FF connection, BT Smarthub2 to replace the old BT hub and working full digital also using the DVA, has been that way now about 4 months i believe!

Re: Can I continue to use my Smart Hub Pro if I switch back to BT?

Chris_B — Fri, 19 Dec 2025 10:55:51 GMT

@Ewan15 If you manage to switch back to BT you’ll not have EE TV as EE TV is part of your EE broadband package. Changing providers even within the same group doesn’t mean you’ll keep the EE TV package. And no you’ll not get waived exit fees, they might be part of the same group but that’s all they are they are two separate providers.

Re: Can I continue to use my Smart Hub Pro if I switch back to BT?

Ewan15 — Fri, 19 Dec 2025 11:29:11 GMT

@Chris_B Interesting, there must be a fault with the BT broadband wizard then as I was clicking through the options it picked up the fact that I already had a EE TV package and said it would be retained.

However I have been warned so best to steer clear I think

Re: Can I continue to use my Smart Hub Pro if I switch back to BT?

bobpullen — Fri, 19 Dec 2025 12:17:22 GMT

On the assumption that the underlying TV subscription is retained, then it should work fine with the Smart Hub Pro. The multicast config required for subscription channels is common to both EE and BT.