topic Re: attempting take payments early in Broadband & Landline

attempting take payments early

J-R — Tue, 16 Dec 2025 22:07:57 GMT

every month i get an email on the 15 saying my direct debit failed, my arranged pay date is the 16th so if you try to take payment the day before i get paid it will refuse the dirst debit... surely thats just common sense, how can my bank pay a bill the day before i get paid? please stop trying to take the money early.

Re: attempting take payments early

Chris_B — Wed, 17 Dec 2025 08:22:44 GMT

@J-R why don’t you change your bill date ? Push it back a few days this is possible from within your online account or by calling customer support.

Re: attempting take payments early

J-R — Wed, 17 Dec 2025 12:43:24 GMT

i have done that i changed it to the 20th but they stll try to take payment on the 15th every month, why dont they just take the payment on the date i asked for?

Re: attempting take payments early

Chris_B — Wed, 17 Dec 2025 13:19:50 GMT

@J-R How and when did you do that ? Did your account update to this requested date ?