topic Re: If the Internet is not connecting to a laptop and then no wi fi connection in Broadband & Landline

If the Internet is not connecting to a laptop and then no wi fi connection

Vickyg1-1 — Sun, 14 Dec 2025 15:36:15 GMT

Re: If the Internet is not connecting to a laptop and then no wi fi connection

XRaySpeX — Sun, 14 Dec 2025 15:57:07 GMT

What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: If the Internet is not connecting to a laptop and then no wi fi connection

Vickyg1-1 — Sun, 14 Dec 2025 16:05:20 GMT

Thanks. I went to EE shop. And not helpful. Green standard light on box.
No extension or other box provided or used. It's not an old laptop and
worked fine when BT were the provider

Re: If the Internet is not connecting to a laptop and then no wi fi connection

JimM11 — Sun, 14 Dec 2025 17:46:47 GMT

@Vickyg1-1 Green is not good, and @XRaySpeX asked what model of EE Router you have!

https://ee.co.uk/help/broadband/fix-problem/what-the-lights-on-your-ee-smart-hub-mean

Re: If the Internet is not connecting to a laptop and then no wi fi connection

XRaySpeX — Sun, 14 Dec 2025 18:10:29 GMT

If green is the standard colour of the router's lights then the router must also be old. So let's have it.

No point going to a shop to fix BB faults!