topic Re: Switch BT Landlne to EE in Broadband & Landline

Switch BT Landlne to EE

RDW2 — Thu, 11 Dec 2025 19:02:59 GMT

I had BT broadband BT TV and Landline. Package was coming to an end and was told only way to a deal on TNT sports was to switch to EE. Agreed to switch for Broadband, EE TV plus probox, and Landline. Stressed I needed Land line as currently having hospital treatment and landline is their contact number. Was told this would be actioned. Broadband TV box and Hub delivered and installed by EE. Land line plugged into EE hub not working. Return visit by EE engineer who said he would get EE to port landline and number from BT. Still do not have working Land line. Can anyone offer help solutio n to this. It was BTwho insisted I could only get a better package if I switched to EE. HELP PLEASE NEED A WORKING LANDLINE.

Re: Switch BT Landlne to EE

JimM11 — Thu, 11 Dec 2025 21:46:16 GMT

@RDW2 When did this all happen? porting the landline can be 24-48 hrs on the changeover before it works, and also relies on both BT and EE getting it done right!

Re: Switch BT Landlne to EE

Christopher_G — Fri, 12 Dec 2025 08:24:38 GMT

Hi @RDW2

Welcome to the community.

I'm sorry to hear that you've had a problem with the switch to us. I understand how important those calls are to you.

I've sent you a private message to try and get you some help. Could you take a look at your community inbox and get back to me please?

Thanks
Chris

Re: Switch BT Landlne to EE

RDW2 — Fri, 12 Dec 2025 10:01:55 GMT

Thanks all sorted spoke to lovely guide who fixed problem with behind the scenes tech team. Many thanks to the guide and EE tech team.

Re: Switch BT Landlne to EE

Christopher_G — Fri, 12 Dec 2025 10:09:31 GMT

I'm glad to hear that, @RDW2

Thank you for coming back to let us know. 🙂

Chris