New to EE, was told EE covers the old providers disconnection fee, they've not

newguyX — Wed, 10 Dec 2025 22:14:26 GMT

I got a visit at my home by one of EE's salespeople who sold me my new package and assured me my old broadband provider's disconnection fee would be covered by EE, up to £300. I just got billed this month by the old provider approximately £225, well under the £300 I was promised would be covered. The old provider is claiming I have to take this up with EE. How do I get this fee covered/refunded?

Re: New to EE, was told EE covers the old providers disconnection fee, they've not

bristolian — Wed, 10 Dec 2025 22:29:04 GMT

Details of claiming switching credit are at https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit

In short, you need to pay your final bill from old provider and EE credit this to your bill upon receipt of acceptable proof.

topic Re: New to EE, was told EE covers the old providers disconnection fee, they've not in Broadband & Landline

New to EE, was told EE covers the old providers disconnection fee, they've not

Re: New to EE, was told EE covers the old providers disconnection fee, they've not