topic Re: Broadband not working in Broadband & Landline

Broadband not working

SonnyPalmo — Wed, 10 Dec 2025 20:01:05 GMT

The router will not get out of startup mode (solid green and flashing green light at the front). Turning it off and back on allows it to work (showing aqua blue light and connection to my devices) but this only works for around 10 mins and then it goes back to the green light and can't connect to devices (doesn't even come up as an available network). Any permanent fix for this?

Re: Broadband not working

JimM11 — Wed, 10 Dec 2025 20:27:16 GMT

@SonnyPalmo What EE Router is it, per chance the EE Smarthub+ Model SH31B?

Compare the EE range of broadband hubs | Broadband Help | EE

Re: Broadband not working

SonnyPalmo — Wed, 10 Dec 2025 20:29:25 GMT

Yes, I think it is that one

Re: Broadband not working

JimM11 — Wed, 10 Dec 2025 20:32:16 GMT

@SonnyPalmo That is showing all the symptoms for the PSU that is faulty, so you need to call EE CS tomorrow now and get a replacement sent out, also see the other link below! IT IS ONLY the PSU that goes faulty.......

Solved: Power supply (faulty) - The EE Community

Re: Broadband not working

XRaySpeX — Wed, 10 Dec 2025 20:56:34 GMT

Sound as if it's a faulty PSU - see EE Sending out Replacement Power Supplies for its Smart Hub Plus's. Apply to CS for a replacement.

Re: Broadband not working

SonnyPalmo — Thu, 11 Dec 2025 12:07:56 GMT

Yes! This worked. Thank you