topic Re: Bird Box Camera in Broadband & Landline

Bird Box Camera

BarryH2 — Thu, 27 Nov 2025 16:07:10 GMT

I have a "Green Feathers" bird-box camera that worked fine with a BT Hub.

I now have the EE hub.

The camera will not connect to the new hub - i tried disabling the 5ghz - didn't help

Please reply if you have real knowledge of the problem and have achieved a solution, thanks

Re: Bird Box Camera

XRaySpeX — Thu, 27 Nov 2025 16:42:21 GMT

@BarryH2 : Try setting up Compatible WiFi on the router under Advanced > Wireless Settings & connect your problematic 2.4 GHz devices to that.

Re: Bird Box Camera

BarryH2 — Thu, 27 Nov 2025 16:51:16 GMT

Nope - tried that

Re: Bird Box Camera

Lesley_W — Sat, 29 Nov 2025 08:47:33 GMT

Hi @BarryH2

Welcome to our community.

Have you had any trouble connecting any other devices to your hub since switching?

Lesley

Re: Bird Box Camera

BarryH2 — Tue, 09 Dec 2025 12:30:32 GMT

No - not at all. I have tried resetting the camera to factory, set the hub to 2ghtz, brought the box into the room to be close to the router - i've even tried scanning the Q code with the camera and nothing seems to work.

The camera was working fine the day before i switched to EE, so i know it's something I am not doing!!

Re: Bird Box Camera

Peter_W — Tue, 09 Dec 2025 14:39:39 GMT

Thanks for giving that a go, @BarryH2.

Just to be 100% sure, since resetting the camera, has it completely forgotten all the details from your BT Hub, including the SSID and connection key?

Also are you definitely connecting to the SSID named on the slide out card on your EE Hub, and not another EE named network like EE WiFi, or EE WiFi X?

Peter

Re: Bird Box Camera

BarryH2 — Tue, 09 Dec 2025 15:07:09 GMT

Hi Peter.

Yes I am definitely connecting g the hub as it names the hub asking for me new password to do so

Thanks anyway - worth mentioning that my first mention was a typo I have disabled the 5 Ghz and left just the 2.4 Ghtz

Re: Bird Box Camera

Peter_W — Tue, 09 Dec 2025 15:11:35 GMT

Thanks @BarryH2.

If you haven't already, can you please try leaving your Hub off for around 30 minutes?

EE Hubs use dynamic IPs, and this should allow you to be assigned a new one, and rule out the possibility of the camera not liking your current one.

Peter

Re: Bird Box Camera

BarryH2 — Tue, 09 Dec 2025 15:12:25 GMT

Will give it a go!!

Thanks

Re: Bird Box Camera

Peter_W — Tue, 09 Dec 2025 15:26:05 GMT

Cheers, @BarryH2.

Keep us posted on how things go!

Peter

Re: Bird Box Camera

BarryH2 — Tue, 09 Dec 2025 16:30:29 GMT

Afraid that didn't work either.

This is my hub page

Re: Bird Box Camera

XRaySpeX — Tue, 09 Dec 2025 17:10:18 GMT

What's the Compatible WiFi page look like?

Re: Bird Box Camera

BarryH2 — Tue, 09 Dec 2025 18:12:39 GMT

It just shows compatible WI-Fi as "off"

what happens if I move it to "on"?

I don't want to cause a problem!

Thanks

Re: Bird Box Camera

XRaySpeX — Tue, 09 Dec 2025 18:41:43 GMT

No problem! You can always switch it OFF again.

Re: Bird Box Camera

JimM11 — Tue, 09 Dec 2025 19:16:03 GMT

@BarryH2 The answer you gave earlier post no3 ""Nope - tried that"", do we take it that it was not done now you have the statement that follows ""It just shows compatible WI-Fi as "off" what happens if I move it to "on"? I don't want to cause a problem! Thanks""....

Would suggest that you have not even tried using it!

Re: Bird Box Camera

BarryH2 — Tue, 09 Dec 2025 20:06:23 GMT

My apologies - I misread the first reply and only saw the bit about changing it to 2.4Ghtz. Will try it tomorrow as I need to use the internet tonight

Re: Bird Box Camera

JimM11 — Tue, 09 Dec 2025 20:13:03 GMT

@BarryH2 You EE Router also looks all messed up so you are aware if anything else is going on with you wireless wifi!

Re: Bird Box Camera

BarryH2 — Tue, 09 Dec 2025 20:43:34 GMT

How do you mean "all messed up"? It's on the original settings and I don't have any other issues that I am aware of

Re: Bird Box Camera

BarryH2 — Tue, 09 Dec 2025 21:46:08 GMT

Ok - so I tried that just now and still not connecting? I was hoping that there might be someone on here who has had the same problem? I will try one of the bird forums. Thanks for all the input

Re: Bird Box Camera

bobpullen — Wed, 10 Dec 2025 11:22:36 GMT

@BarryH2 - not familiar with the device in question but would I be right in assuming that it is configured/connected to the hub using some sort of smartphone app?

If so, then I would suggest: -

Completely factory reset the camera by holding down the white reset button on the trailing cable as explained in the manual.
Uninstall the app from your smartphone
Optional but recommended: factory reset the EE hub to remove any configuration changes you have attempted to try and work around the problem. You can do this by inserting something into the pinhole at the rear of the hub until the LED flashes green
When the EE hub has restarted, navigate to the EE Hub Manager > Advanced > Wireless > Compatible WiFi
Enable Compatible WiFi, choose a WiFi network name/password and save the changes (leave the 5GHz option unticked). The hub WiFi will probably restart so there'll be a few minutes of disruption. Some guidance here.
Your EE hub will now be broadcasting two WiFi network networks: the main network on the label/settings card and another network with the name/password you configured earlier when setting up Compatible WiFi
Connect your smartphone to the Compatible WiFi network instead of the main WiFi network
Re-download/install the camera smartphone app
Attempt to connect/onboard the camera again. When prompted to select a network to connect to, use the Compatible WiFi network and not the main WiFi network
Cross your fingers and hope for success
Assuming all is well, re-connect your phone to the main WiFi network (the Compatible WiFi network is not as fast/performant so you want most of your day-to-day devices on the main WiFi network)
Check that you can still manage/access the camera via the app (if you can't, it might be that both the controlling phone and the camera need to be on the same WiFi network)

You've attempted some of what's above already by the sounds of things but I think at this stage it would help to strip everything back and start from scratch.