topic Re: WiFi in Broadband & Landline

WiFi

Warisk — Mon, 08 Dec 2025 02:06:24 GMT

Hey there I got problem firstly they send me the WiFi router to home then the engineer didn’t come to fix it and then they cut the money from my account so basically my WiFi is still not activated and they are cutting my money so I want to fix it otherwise then cancel my WiFi.
thanks so much.

Re: WiFi

Chris_B — Mon, 08 Dec 2025 08:20:55 GMT

@Warisk when is your go live date ? you receive the router before you go live date. Can you not plug the router in yourself?

Re: WiFi

Debbie_G — Mon, 08 Dec 2025 12:35:28 GMT

Hi @Warisk.

Welcome to the community.

I’m sorry to hear your service is not yet activated. Please give our team a call, they will be able to review your account, confirm your go-live date, and help get this sorted for you.

Debbie