topic Re: EE account don't show details of current contract in Broadband & Landline

EE account don't show details of current contract

eugeniotroiani — Mon, 08 Dec 2025 10:04:09 GMT

I was told new database and webiste didn't updated my account, currently I have a direct debit for bandboard and I can't access it via website.

ACCOUNT NUMBER: *******

I am logged in but I can not see my current contract details, how can I fix this?

[mod edit: removed personal details]

XRaySpeX — Mon, 08 Dec 2025 09:36:59 GMT

What is the name of the EE BB plan you are on including its speed?

Are you on a New EE BB plan? If so, that a/c no. is not the right 1 for it. It should consist of 'GB' followed by 8 digits.

Your BB a/c no. will be in your Welcome email. If you haven't kept that you will need to call EE to find out.