FYI: BT Phone is Good Paying Auto Compo

XRaySpeX — Sun, 07 Dec 2025 04:32:33 GMT

My landline went down for 10 days at end of Oct. It needed 3 eng. visits before it was fixed. I had originally reported it as a "no dial tone" fault but callers reported to us that my no. was being answered by a stranger. I later relayed this to BT. However it turned out that the 1st 2 engs, who did not visit my home, just tested it by dialling it successfully & so reported it fixed when it wasn't. That was the "Not Good" part. The 3rd eng. did visit us & then whizzed off to the exchange where he found cross-wiring on my line (obvious to anyone from the bidirectional symptoms) & fixed it

I then expected auto compo to be paid but I had no idea when. I expected to see it in my Dec. bill. Fortunately I did not have to chase it. Today I received an email awarding me for 6 days compo (ex. 2 waiting days + 2 w/end days) :).

It is not exactly clear in the Help article, Automatic compensation for broadband or landline issues when the compo is auto paid. In the example it says "you’ll start getting compensation from Thursday" but you don't get it then. What they mean is "we’ll start calculating compensation from Thursday".

Re: FYI: BT Phone is Good Paying Auto Compo

Katie_B — Sun, 07 Dec 2025 13:00:18 GMT

Hello @XRaySpeX.

Hope you're well.

Sorry to hear your landline went down for 10 days and that you needed multiple visits to get this fixed.

I will flag this with the relevant team to hopefully get it updated, as your right it could be made more clear.

Thanks so much for providing this feedback.

Hope you have a lovely weekend!

Katie

topic FYI: BT Phone is Good Paying Auto Compo in Broadband & Landline

FYI: BT Phone is Good Paying Auto Compo

Re: FYI: BT Phone is Good Paying Auto Compo