topic Re: New Smart Hub ethernet connection works but desktop shows 'No network connection in Broadband & Landline

New Smart Hub ethernet connection works but desktop shows 'No network connection

Argyle_Smurf — Sat, 06 Dec 2025 15:29:35 GMT

I've recently joined EE Broadband and received a fibre connection and Smart Hub Plus. When connecting this to my PC either by wire or wi-fi, the taskbar logo of the globe with the no-entry sign shows, and all settings show that there is an ethernet connection, but no network BUT the internet largely works. Steam will download large files and Chrome can browse - I'm submitting this from there. Certain things don't connect though, Spotify being the primary one, and others need several refreshes to convince them to connect. I've had a replacement smarthub and this did not rectify the problem.

Re: New Smart Hub ethernet connection works but desktop shows 'No network connection

Northerner — Sat, 06 Dec 2025 16:00:37 GMT

Hi @Argyle_Smurf

Try clearing you DNS cache and reset your TCP/IP.

Thanks

Re: New Smart Hub ethernet connection works but desktop shows 'No network connection

Argyle_Smurf — Sat, 06 Dec 2025 17:15:03 GMT

Tried that, thank you. Also tried fixing DNS to Google, to no avail