topic Re: EE won't pay me back for early termination of Virgin media in Broadband & Landline

EE won't pay me back for early termination of Virgin media

Pablo2025 — Sat, 06 Dec 2025 11:10:35 GMT

I was told that I could cancel my servises with my provider and EE would pay me for early cancelation. It is now over 2 weeks and they are stone walling me over this. Switch-team will not reply to me and an agent. ********** keeps telling me that the switch team have not got back to him.

I beleive that have been lied to and EE have no intention of paying me back.

Re: EE won't pay me back for early termination of Virgin media

Northerner — Sat, 06 Dec 2025 10:08:06 GMT

Hi @Pablo2025

I assume you qualify: https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit

Try making a complaint: https://ee.co.uk/help/contact-ee/complaint

Thanks

Re: EE won't pay me back for early termination of Virgin media

Pablo2025 — Sat, 06 Dec 2025 10:47:35 GMT

I have already complained lots of times. Each time they tell me they are looking into it. agents have also told me that they will email the switch team but they tell me that they have had not had a reply. This is stonewalling.

Re: EE won't pay me back for early termination of Virgin media

JimM11 — Sat, 06 Dec 2025 11:23:28 GMT

@Pablo2025 You send the information that is requested, and the switch team gets back to you direct with the conformation that everything was received from you, then the look into it all and scrutinise your final bill for the payment? Has none of that happened when you did that?