topic Re: Upgrade to SmarthubSH32B/incompatible WIFI Extender disks/Home app in Broadband & Landline

Upgrade to SmarthubSH32B/incompatible WIFI Extender disks/Home app

TichBryant — Sat, 06 Dec 2025 06:16:25 GMT

Morning Everyone

I have just upgraded to a Smarthub SH32B and I am connected ok via the WIFI.

My setup before this was my router and 3 WiFi extender disks as I use 1 for my summerhouse in the garden and 2 in other rooms - this was all working great.

But apparently the extender disks and the EE home app are no longer compatible with this new hub.

Can anyone let me know where to get a guide/instruction on what model of extender should now be used and how to go about setting it up on this new hub?

Have a nice day

Re: Upgrade to SmarthubSH32B/incompatible WIFI Extender disks/Home app

XRaySpeX — Sat, 06 Dec 2025 07:39:51 GMT

The EE Home app & white circular WiFi discs went with the original white Smart Router.

For the Smart Hub Plus (SH30A, SH31B or SH32B), of Set up your Home Broadband EE Router, you need to get the latest (just) EE app & the Smart WiFi Plus (SW30A), of Setting up Smart WiFi.

Re: Upgrade to SmarthubSH32B/incompatible WIFI Extender disks/Home app

TichBryant — Sat, 06 Dec 2025 07:22:02 GMT

Morning

Thanks so much for the rapid response I had sort of worked out it would be the SW30A I had to get but your reply confirms that is what I need so I will need to order them.

Have a great weekend👍

Re: Upgrade to SmarthubSH32B/incompatible WIFI Extender disks/Home app

XRaySpeX — Sat, 06 Dec 2025 07:39:16 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.