topic Re: Smart hybrid in Broadband & Landline

Smart hybrid

Grahamwfc — Fri, 05 Dec 2025 20:35:01 GMT

My smart Hybrid is connected and paired - it has the requisite solid green lights.

on Monday my Broadbsnd dropped for around 30minutes- I had a solid white light on the hybrid router but the EE TV box would not play any channels stating internet error.

My understanding is the reconnection is automatic but each time I get a drop from the internet it’s not working on my EE TV box.

Any similar issues or advice please?

Re: Smart hybrid

JimM11 — Fri, 05 Dec 2025 21:15:32 GMT

@Grahamwfc For your info below!

What doesn't work with Smart Hybrid Connect

When Smart Hybrid Connect is connected to the mobile network for your broadband, the following services won't work:

Digital Home Phone (landline)
some TV channels (subscription channels)
TV Box Pro (if you have set them as internet channels)
TV Box Mini

You can still watch content on your TV app (such as TNT Sports).

Re: Smart hybrid

Grahamwfc — Sat, 06 Dec 2025 05:23:50 GMT

Thanks Jim that’s helpful, thank you for replying