topic Re: New customer in Broadband & Landline

New customer

Kelly792 — Fri, 05 Dec 2025 02:23:04 GMT

Hi my broadband was going live yesterday but still no internet it's flashing orange anyone have any advice

Re: New customer

XRaySpeX — Fri, 05 Dec 2025 02:55:04 GMT

If it's a SH+ it could be a faulty PSU - see EE Sending out Replacement Power Supplies for its Smart Hub Plus's. Apply to CS for a replacement

Re: New customer

JimM11 — Fri, 05 Dec 2025 08:43:39 GMT

@Kelly792 You may just have to check with EE CS if you have not received any e-mail or text from them that the service is now switched on and live for you, they should know by today from OR if there was any connection issues!

E-mail would have possibly had the heading ""Your service is good to go"", have a look in case it went to your junk mail! mine was at 02:23 early morning of the switchover day!