topic Re: Internet cutting out in Broadband & Landline

Internet cutting out

Leverplum — Fri, 05 Dec 2025 01:19:49 GMT

So in the last 2 weeks I've had my router just cut out twice for no reason around 1am. I'm streaming at this time and it's cutting off my stream which is affecting my veiwers, this has never happened before in the past year and I haven't been made aware of any downtime for my internet service. Can I get an explanation as to why this is happening?

Re: Internet cutting out

XRaySpeX — Fri, 05 Dec 2025 01:27:54 GMT

What is the name of the EE BB plan you are on including its speed? Which EE router do you have (read label or post a pix)?

What colour & state are the router's lights when this happens?

If it's a SH+ it could be a faulty PSU - see EE Sending out Replacement Power Supplies for its Smart Hub Plus's. Apply to CS for a replacement.